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Donna Krall is executive vice president and director of Mortgage Fulfillment at Flagstar, where she is responsible for all aspects of origination operations from underwriting and processing to closing and post-closing for Flagstar’s three lending channels—broker, correspondent, and retail.
She joined Flagstar in October 2013 from CitiMortgage where she was director and senior vice president of Correspondent Operations and Internal Controls, as well as Direct-to-Consumer Operations.
She brings to Flagstar extensive experience in both financial services and mortgage operations. Her expertise spans a wide range of fields including strategic planning, project management, audit controls, process reengineering, quality control, and vendor management.
Early in her career, she served as senior vice president, Mergers and Acquisitions, at Lehman Brothers. She also was national director of Retail Operations for Washington Mutual and held senior roles at Chase Bank, including director of Homeownership Preservation Operations. While at CitiMortgage, she also held the position of senior vice president and national operations director for Consumer Direct Lending.
She serves on the Michigan Electronic Recording Commission as an appointee of Gov. Rick Snyder, and is a member of the board of directors of Haven, a treatment center for domestic abuse.