Tom Kuslits joined Flagstar Bank in 2011 and currently serves as executive vice president and chief lending officer for commercial banking. In this role he is responsible for a commercial banking team that has generated a $2 billion portfolio over the past five years. Areas reporting to him include commercial lending, treasury management, government banking, product development, and strategic alliances. He has over 33 years of commercial banking experience in the Michigan market.

 

Prior to joining Flagstar, he was managing sales director for Fifth Third Bank – Eastern Michigan, with responsibility for a $1 billion commercial portfolio. This diverse portfolio included middle market commercial and industrial relationships, along with relationships managed within specialty groups focused on health care, auto dealer floor plans, and equipment leasing.

 

He spent the first 20 years of his banking career at Michigan National Bank where he held several commercial banking positions, ultimately serving as director of corporate financial services. In this position, he oversaw international and municipal banking along with the development of capital markets products and services (loan syndications, bond placements, and merger and acquisition services).

 

He serves on the board of directors of Child Safe – Michigan, a subsidiary of the Judson Center.

Kristy Fercho joined Flagstar Bank in September 2017 as executive vice president and president of Mortgage. In this capacity, she is responsible for the direction and oversight of all aspects of Flagstar’s mortgage business and its continued expansion. She came to Flagstar from Fannie Mae, where most recently she was responsible for the customer delivery strategy and business performance of all customers in the western U.S. delivering single-family home loans to the agency. Her experience in the mortgage industry is broad and deep, covering mortgage originations, fulfillment, risk management, secondary marketing, servicing, and regulation. Fercho joined Fannie Mae in 2002 in Human Resources where as vice president she was responsible for the organization’s overall people strategy, talent acquisition, and culture transformation. Starting in 2007 she served in various mortgage customer management roles, including oversight of the mortgage production of nearly 2,000 lenders. Earlier in her career, she was with PepsiCo, ultimately serving as director of Human Resources with responsibility for corporate functions worldwide. She also held various positions in sales and operations at Baxter Healthcare. She currently serves as president of the board for Habitat for Humanity Chicago and chairperson of the board for LIFT, an organization to combat poverty and expand opportunity for all people nationwide. In September 2016, MR Report recognized her as one of the Top Women in Housing, and in June 2015, Diversity Journal listed her among Women Worth Watching.
Kristy Fercho joined Flagstar Bank in September 2017 as executive vice president and president of Mortgage. In this capacity, she is responsible for the direction and oversight of all aspects of Flagstar’s mortgage business and its continued expansion. She came to Flagstar from Fannie Mae, where most recently she was responsible for the customer delivery strategy and business performance of all customers in the western U.S. delivering single-family home loans to the agency. Her experience in the mortgage industry is broad and deep, covering mortgage originations, fulfillment, risk management, secondary marketing, servicing, and regulation. Fercho joined Fannie Mae in 2002 in Human Resources where as vice president she was responsible for the organization’s overall people strategy, talent acquisition, and culture transformation. Starting in 2007 she served in various mortgage customer management roles, including oversight of the mortgage production of nearly 2,000 lenders. Earlier in her career, she was with PepsiCo, ultimately serving as director of Human Resources with responsibility for corporate functions worldwide. She also held various positions in sales and operations at Baxter Healthcare. She currently serves as president of the board for Habitat for Humanity Chicago and chairperson of the board for LIFT, an organization to combat poverty and expand opportunity for all people nationwide. In September 2016, MR Report recognized her as one of the Top Women in Housing, and in June 2015, Diversity Journal listed her among Women Worth Watching.
Palmer Heenan was named executive vice president and manager of Secondary Marketing in July 2015. He joined Flagstar in 2009 as capital markets risk manager, developing the bank’s capital markets risk management program and its counterparty risk management policies.
In December 2012, he was named secondary marketing manager for Flagstar Capital Markets Corporation.

He has 30 years of experience working with banks and privately held mortgage companies in capital markets. His expertise in secondary marketing includes managing investor relationships, product development, pricing, risk analytics, trading, underwriting, and loan delivery.

Heenan has worked with government, agency, and privately held investors, as well as state bond programs. He has experience in all delivery channels from brokered to securitized and has actively traded mortgage servicing rights. Additionally, he has managed relationships with mortgage insurance companies and has experience running mortgage operations.

Early in his career, he was a pioneer in mortgage risk management and created one of the first option-based mortgage pipeline hedging systems.

In addition to holding several specialized mortgage designations, he is a licensed attorney in the state of Michigan
Donna Krall is executive vice president and director of Mortgage Fulfillment at Flagstar, where she is responsible for all aspects of origination operations from underwriting and processing to closing and post-closing for Flagstar’s three lending channels—broker, correspondent, and retail. She joined Flagstar in October 2013 from CitiMortgage where she was director and senior vice president of Correspondent Operations and Internal Controls, as well as Direct-to-Consumer Operations. She brings to Flagstar extensive experience in both financial services and mortgage operations. Her expertise spans a wide range of fields including strategic planning, project management, audit controls, process reengineering, quality control, and vendor management. Early in her career, she served as senior vice president, Mergers and Acquisitions, at Lehman Brothers. She also was national director of Retail Operations for Washington Mutual and held senior roles at Chase Bank, including director of Homeownership Preservation Operations. While at CitiMortgage, she also held the position of senior vice president and national operations director for Consumer Direct Lending. She serves on the Michigan Electronic Recording Commission as an appointee of Gov. Rick Snyder, and is a member of the board of directors of Haven, a treatment center for domestic abuse.
Donna Krall is executive vice president and director of Mortgage Fulfillment at Flagstar, where she is responsible for all aspects of origination operations from underwriting and processing to closing and post-closing for Flagstar’s three lending channels—broker, correspondent, and retail. She joined Flagstar in October 2013 from CitiMortgage where she was director and senior vice president of Correspondent Operations and Internal Controls, as well as Direct-to-Consumer Operations. She brings to Flagstar extensive experience in both financial services and mortgage operations. Her expertise spans a wide range of fields including strategic planning, project management, audit controls, process reengineering, quality control, and vendor management. Early in her career, she served as senior vice president, Mergers and Acquisitions, at Lehman Brothers. She also was national director of Retail Operations for Washington Mutual and held senior roles at Chase Bank, including director of Homeownership Preservation Operations. While at CitiMortgage, she also held the position of senior vice president and national operations director for Consumer Direct Lending. She serves on the Michigan Electronic Recording Commission as an appointee of Gov. Rick Snyder, and is a member of the board of directors of Haven, a treatment center for domestic abuse.