Building working realtionships that last.

Brian Strickrodt came aboard Flagstar straight out of college in 1996, and has been involved in Warehouse Lending “since day one.” Over the years, he’s closely worked with a portfolio of customers that he’s helped grow and develop.

 

“I pride myself in getting assignments and tasks done on time, and accurately,” Strickrodt said. “It’s my job to build a good relationship both internally with my account executives and my clients outside the bank.”

 

What sets Flagstar apart from other banks? Strickrodt believes that its customer service goes above and beyond. “It’s heads and shoulders above anyone else. We have dedicated people for each customer, with a deep understanding of their needs and financials.”

 

Outside of Flagstar, Brian dedicates a lot of his time to social service, donating his time and efforts to help the American Cancer Society’s Relay for Life, the Jackson Friendly Home, and United Way.

Holly R. Stetz started her career in the financial industry as a teller. Since coming to Flagstar nine years ago, she has been in the Warehouse Lending division—first as a processor, then working her way up to Assistant Vice President and Relationship Manager. Her previous experience as a processor has taught her the value of really listening to her customers in order to provide the best possible customer service. “The needs of my customers are very different,” Stetz said. “If it’s important to reach out to another department to find the best solution for a client, I won’t hesitate.” Stetz believes that ongoing communication is an integral part of her work. “I don’t like springing surprises on people, so keeping my clients in the loop is very important to me—whether I’m delivering good news or bad,” she remarked. And as she watches her smaller customers grow their way towards larger lines, she knows she’s on the right path. Outside of Flagstar, Stetz enjoys spending her free time with family at her parent’s dairy farm where she grew up. “I like helping my parents with chores around the farm,” Stetz said. “It’s hard work, but much like my job, it’s rewarding when you see everything is running together so smoothly.”
Holly R. Stetz started her career in the financial industry as a teller. Since coming to Flagstar nine years ago, she has been in the Warehouse Lending division—first as a processor, then working her way up to Assistant Vice President and Relationship Manager. Her previous experience as a processor has taught her the value of really listening to her customers in order to provide the best possible customer service. “The needs of my customers are very different,” Stetz said. “If it’s important to reach out to another department to find the best solution for a client, I won’t hesitate.” Stetz believes that ongoing communication is an integral part of her work. “I don’t like springing surprises on people, so keeping my clients in the loop is very important to me—whether I’m delivering good news or bad,” she remarked. And as she watches her smaller customers grow their way towards larger lines, she knows she’s on the right path. Outside of Flagstar, Stetz enjoys spending her free time with family at her parent’s dairy farm where she grew up. “I like helping my parents with chores around the farm,” Stetz said. “It’s hard work, but much like my job, it’s rewarding when you see everything is running together so smoothly.”