Reporting Fraud

REPORTING ATM FRAUD

If you have lost your ATM card or believe it has been stolen or compromised: Promptly notify Flagstar Bank at (888) 248-6423 or use our Contact Us form and:

 

• Cancel your ATM/Debit card and file a fraud dispute with your institution for any unauthorized transactions. Visit your local branch to acquire a new card and PIN.
• Report the theft of the card to the law enforcement agency in the jurisdiction where the theft occurred.
• File a complaint with the Federal Trade Commission or call (877) 438-4338.

 

REPORTING CHECK FRAUD

• Visit the nearest branch to report stolen checks or fraudulent accounts
• Place stop payments on any outstanding checks
• Fill out and submit the forgery affidavit at your local Flagstar branch (There is no charge for this service)
  
• Close your existing accounts and open new accounts
• Contact your local police department to file a complaint
• Obtain a police report number, along with the officer's name and contact number and return this information to your local banking center

 

REPORTING INTERNET AND EMAIL FRAUD

If you have received a suspicious email, please forward the message to [email protected]. This email box should be used only to forward suspicious e-mails to Flagstar Bank for investigation.

If you have replied to a suspicious email, please call us immediately at (888) 248-6423.

If you have specific questions related to e-mail fraud or other types of Internet fraud, please contact us.

 

REPORTING IDENTITY THEFT

Contact Flagstar Bank at (888) 248-6423 or any local Flagstar branch.
Next order a copy of your credit reports from any of the three credit bureaus:

 

Equifax

P.O. Box 740241

Atlanta, Georgia 30374

(800) 685-1111

equifax.com

 

Trans Union

P.O. Box 390

Springfield, Pennsylvania 19064

(800) 888-4213

transunion.com

 

Experian

P.O. Box 949

Allen, Texas 75013

(800) 422-4879
experian.com

 

• Contact your local police department to file a complaint, and obtain a police report number, along with the officer's name and contact number.
• File a Complaint with the Federal Trade Commission or call (877) 438-4338.
• Notify the Social Security Administration at (800) 269-0271 to report that you're a victim of identify theft.

 

REPORTING MORTGAGE FRAUD

If you are a victim of a mortgage fraud scheme: Email Flagstar Bank's Mortgage Fraud Investigation Unit (MFIU) or call (248) 312-6080. Please include your name, contact information, loan number, and concerns.

 

If you wish to remain anonymous, please contact the MFIU's Anonymous Mortgage Tip Line at (248) 312-1576. Contact your local FBI office.