Thank you for banking with Flagstar. This comprehensive guide answers questions about rates, check orders, ATM cards, account changes, online banking and much more — all the information you need to take full advantage of Flagstar services.
What is the difference between a debit card and an ATM card?
The Flagstar Visa® Debit card acts as a check and is used with your checking or money market account. It allows you to make purchases wherever Visa is accepted, and the funds are automatically withdrawn from your checking or money market account. The Visa Debit card also allows you to make cash withdrawals at ATMs. An ATM card allows you to make deposits, withdrawals, transfers, and balance inquiries at an ATM.
Can I view my account information at any time?
With online and mobile banking, you can view your account information 24 hours a day, seven days a week wherever you have Internet access.
Does Flagstar offer traveler's checks?
Yes. Traveler’s checks may be cashed almost anywhere in the world and are insured against loss, theft, and destruction. Fees are waived on one-signature traveler’s checks for customers with a Flagstar checking account. Traveler’s checks can be ordered by visiting a Flagstar branch and are available in the following denominations: $20, $50, and $100. Checks will be delivered within a week to the branch where they were ordered.
What is the difference between a residence and a mailing address?
Your residence is the physical street address where you live. A mailing address is where you'd like to receive your account-related mailings such as your statement, tax information, or account notifications.