Thank you for banking with Flagstar. This comprehensive guide answers questions about rates, check orders, ATM cards, account changes, online banking and much more — all the information you need to take full advantage of Flagstar services.


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Account Options:

What is Bounce Protection?

How do I sign up for Bounce Protection?

How much Bounce Protection will be available to me?

What does Bounce Protection cost?

I do not want Bounce Protection. What do I do?

What is an overdraft line of credit?

How do I apply for an overdraft line of credit?

What does an overdraft line of credit cost?

I do not want an overdraft line of credit. What do I do?

Account Maintenance:

Address Change

Name Change — Internet Accounts only

Ownership Change — Internet Accounts Only

Account Security:

Telephone call monitoring and recording

Phishing - What does this mean to me?

How can I be sure an email or telephone call is from Flagstar?

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