Customer Support
Top banking FAQs
Flagstar Bank's ABA/routing number is 272471852.
Attention Flagstar Commercial & Private Banking Clients (including all previous Signature Bank clients): Please use ABA/routing number: 026013576 and Swift code: SIGNUS33
To set up direct deposit or automatic payment, send or receive a wire transfer, or to reorder checks, you will need Flagstar's ABA number and your account number. The image below shows the location of the ABA check routing number and account number.
FDIC insurance covers individual customer accounts up to $250,000. For information on coverage available, please visit the official FDIC website at fdic.gov.
In order to protect yourself from possible fraud, please take the following actions:
- Contact Flagstar Customer Service at (888) 248-6423 as soon as you realize your card is lost or stolen. We will place an immediate restriction on the card so it cannot be used and we will also order you a new card. ATM cards are available at your local branch and can be issued and activated during your visit. Flagstar charges $5 to replace a Visa Debit card.
- Review your recent transactions to ensure no fraudulent activity has occurred. It may be necessary to file a fraud dispute.
Top loan FAQs
The bill payment service withdraws the amount due from your account and sends a check to Flagstar. This process may take approximately two weeks before the check posts to your account.
Payments without a mortgage coupon should be mailed to:
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266-0263
*Please include your loan number on the check
The transfer and sale of mortgages is common in the mortgage industry. It fulfills the need of investors and makes funds available for other homebuyers.
Your best option is a home loan conditional approval—an evaluation of your credit worthiness based on your income, assets, debts and past credit use. To obtain your home loan conditional approval today, apply now with our quick and easy online application. If you have other home loan questions, call a Flagstar Bank home loan advisor at (855) 372-5626 or visit your local branch.
Personal banking
Banking including online, loan, and account support
Monday-Friday: 7:30 a.m.-9 p.m. ET
Saturday: 8:30 a.m.-6 p.m. ET
24-Voice Phone Banking
Overdraft lines of credit, deposits and/or
bounce protection payments
Flagstar Bank
301 West Michigan Avenue, 4-501
Jackson, MI 49201
Loan support
Loan servicing/MyLoans® support
Outside the US: 1 (248) 312-6500
Monday-Friday: 7:30 a.m. to 8 p.m. ET
Saturday: 7:30 a.m. to 4 p.m. ET
24-Hour loan servicing/MyLoans support
Home loan financial hardship questions/issues
Monday-Friday: 8:30 a.m. to 9 p.m. ET
Mortgage lending
Monday-Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 7 p.m. ET
Saturday: 10 a.m. to 4 p.m. ET
Construction, personal loans, home equity lines of credit, and mortgage payments
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266-0263
Notice of Error (NOE) or Request for Information (RFI) – If you believe there is an error (“Notice of Error”) or if you need additional information (“Request for Information”) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address: Flagstar Bank, Attn: NOE/RFI, 2B-116, 5151 Corporate Drive, Troy, MI 48098-2639. Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Flagstar of the basis of your Notice of Error or Request for Information.
Business and commercial
Commercial/business banking support
Monday-Friday: 7:30 a.m. to 9 p.m.
Saturday: 8:30 a.m. to 6 p.m.
24-Voice Phone Banking
Treasury Management
Monday-Friday: 8:30 a.m. to 5 p.m. ET
Warehouse Lending
(800) 642-0039
Monday-Friday: 8:30 a.m. to 9 p.m. ET
Commercial loan payments
Flagstar Bank
5151 Corporate Drive, E-203-1
Troy, MI 48098
Government/Public funds banking
Monday-Friday: 8 a.m. to 4:30 p.m. ET
Wholesale lending
Monday-Friday: 8:30 a.m. to 9 p.m. ET
Please note: We're committed to protecting your personal account information. As a security precaution, please exclude personal or confidential information when communicating with Flagstar online. We're happy to respond to general questions, but are unable to release account-specific information.
Banking customers: To obtain account information, please log in to personal online banking or business online banking to send us a secure message. If you are unable to log in, please call us for assistance.