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How to Reset Your Mobile Banking Password

Download the app1

Take your account with you wherever you go.

  

If you are logging in to Online Banking and have forgotten your password, click on the Forgot Password link located on the login screen. From there, follow the prompts to reset your password.

 

If you are logging in to the Flagstar Mobile Banking app and forgot your user ID and/or password, select the Trouble logging in? link from the Flagstar Mobile Banking homepage and follow the instructions.

 

If a password is entered incorrectly three times, it will become locked. To unlock the password, please call 888-248-6423.

We do everything we can to make your Online and Mobile Banking experience as secure as possible. Each transaction is equipped with high-tech protection allowing you to bank with peace of mind.

 

When you log in using your mobile device, you are logging in with the same multi-layer security that is used as if you logged on from your desktop computer. We confirm your credentials along with the device you are using.

 

We also provide a comprehensive suite of security features so you can stay in control of your account 24/7. With Debit Card Controls, you can freeze your card, set spending limits, and more. Account Alerts keep you in-the-know with real-time information. Set up Touch and Face ID in your Flagstar Mobile Banking app for added protection.

Still have questions?

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Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1Not all devices supported. Available for eligible personal and business deposit account customers only.

2Not all devices supported. Available for eligible personal and business checking and savings account customers only. Must be an active mobile banking user. Must be a customer for a minimum of two business days. Accounts must be in good standing.