Community Banking

Keeping our community at the heart of our business.

What we do

Our Community Banking business serves commercial, governmental, and consumer customers in Michigan, Indiana, California, Wisconsin, Ohio, and contiguous states, as well as home builders and commercial customers on a national basis. It originates loans while also providing deposit and fee-based services to consumer and business customers.

Our commercial customers operate in a diverse range of industries, including financial, insurance, service, manufacturing, and distribution. Our financial products power these customers’ normal business operations and provide financing of working capital, capital investments, and equipment. Additionally, our commercial real estate business supports income-producing real estate and home builders. Our warehouse lending business provides lines of credit to non-bank mortgage lenders.

2020 highlights

Banking relationships with 209,000 households and over 27,000 businesses
$10.5 billion in warehouse loan commitments
150+ branch locations in five states
$4.4 billion commercial loan portfolio (excluding warehouse loans)
$4.1 billion consumer loan portfolio

COVID-19 response

Established the 3-3-3 Loan program, a low-interest, unsecured loan for consumers affected financially by COVID-19, and closed 130 loans for a total of $300,730.
Developed deferral and forbearance servicing programs for our consumer and indirect borrowers whose income and/or employment was impacted by COVID-19.
Implemented several changes to our branch banking experience to keep customers and employees safe, including moving to “lobby by appointment,” installing plexiglass shields, providing reusable masks for employees and disposable masks for customers, marking off six-foot social distancing areas, and introducing lobby engagers to help ensure a good customer experience.
Implemented account opening by phone and improved ways to leverage the drive-thru.
Conducted customer wellness calls.
Proactively reached out to our business- and consumer-lending customers to assist where necessary.
Enacted virtual banking so branch partners could meet customers safely.
Branch Managers continued to be involved in their communities virtually.
Implemented DocuSign for certain products to enable contactless loan closings.
Partnered with local restaurants to provide meals for Forgotten Harvest, a metro Detroit nonprofit that rescues and distributes surplus food.

Small Business Administration’s National Paycheck Protection Program

When the COVID-19 economic crisis hit, Flagstar quickly pivoted our traditional commercial and business banking operations, shifting to underwriting, approving, and funding Paycheck Protection Program (PPP) loans for customers and non-customers.

We also recognized that many small organizations and businesses would need help navigating the application process, so we assembled a list of nearly 100 organizations that could benefit from PPP and provided them detailed information on how to apply for a loan. Flagstar also hosted webinars for potential applicants to help them understand the process. Our team’s effort successfully funded over 3,100 loans in excess of $380 million, helping business customers, nonprofit partners, and local churches.