We understand that many people are dealing with financial challenges, and we offer several options to help qualified borrowers stay in their homes. Making Home Affordable is the centerpiece of our programs to help homeowners.

If your mortgage is either a Freddie Mac or Fannie Mae loan, you may qualify for assistance through the Making Home Affordable programs. As your mortgage loan servicer, we will work with you in an effort to make your mortgage payment affordable. Help is always free, and we urge you to beware of foreclosure rescue scams that charge a fee. For more information about these scams, visit the Making Home Affordable website.

We want you to keep your home and would like to determine your eligibility for assistance. To get started, please enter your 9-digit mortgage loan number. You may locate your loan number in the upper right corner of your mortgage statement.

Are you eligible?

Loan Number

If your loan is not owned by Fannie Mae or Freddie Mac, or you are looking for other loss mitigation options, complete the Borrower Financial Form electronically by signing in to MyLoans. If you are not registered for MyLoans, please print and complete the Borrower Financial Form. Fax this form to (866) 234-9845 or mail it to:

Flagstar Bank
5151 Corporate Drive, MS S-142-3
Troy, MI 48098

If you have any questions, please call us at (800) 393-4887, M-F 8:30 a.m. - 7 p.m. EST.

  • (800) 393-4887