Susan McHan joined Flagstar Bank in 2017 as president of retail mortgage, and serves as the strategic leader of retail home lending. In this role, she has led the development of a powerful hybrid banking business model that combines the flexibility of a correspondent mortgage lender with the advantages and specialty lending products of a commercial bank.


Prior to Flagstar, she co-founded Opes Advisors, which specialized in home lending and wealth management and was headquartered in Cupertino, Calif., and merged with Flagstar Bank in 2017.


Over the last three decades, McHan has been recognized as an influential leader in the financial services industry. She has been named by Mortgage Executive Magazine to its list of Top 100 Most Influential Mortgage Executives.