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At Flagstar Bank, we understand that unexpected financial hardships can strain even the most carefully managed household budget to the breaking point.
If you have recently experienced a financial hardship and can't make your mortgage payment, Flagstar Bank has several financial hardship workout options available that may help you.
To begin a financial hardship workout, print and complete the Uniform Borrower Assistance Form. Then choose one of the following options:
Option 1) Upload the application and supporting documents through MyLoans
Option 2) Fax the application and supporting documents to (866) 234-9845
Option 3) Mail the application and supporting documents to:
Loss Mitigation Department
5151 Corporate Drive
Troy, MI 48098
If you have any questions, please call us at (800) 393-4887, Monday-Friday 8:30 a.m.-8:30 p.m. ET. Or visit the Mortgage Payment Relief section of our FAQs page for answers to frequently asked questions. To find a HUD-approved housing counseling agency, please call HUD at
*The review of borrower financial statements is part of Flagstar's debt collection process. Any information obtained will be used for that purpose.