We understand that many people are dealing with financial challenges, and we offer several options to help qualified borrowers stay in their homes.

As your mortgage loan servicer, we will work with eligible borrowers to make mortgage payments affordable. This type of help is always free, and we urge you to beware of foreclosure rescue scams that charge a fee. For more information about these scams, visit the Making Home Affordable website.

If you are seeking loss mitigation options, you must complete and submit the Uniform Borrower Assistance Form. Then choose one of the following options:

Option 1) Upload the application and supporting documents through MyLoans

Option 2) Fax the application and supporting documents to (866) 234-9845

Option 3) Mail the application and supporting documents to:

Flagstar Bank
Loss Mitigation Department
5151 Corporate Drive
Troy, MI 48098

If you have any questions, please call us at (800) 393-4887, M-F 8:30 a.m. - 8:30 p.m. ET.

  • (800) 393-4887