Flagstar is here to help


We understand the significant impact natural disasters can have on many of our customers, their families, and communities. We would like to reassure those of you that we are here to help and support you during this difficult time.

Frequently Asked Questions

Payment Inquiries

My loan is current. How can I make a payment?

My loan is delinquent. How can I make a payment?

Federal Assistance

What type of government assistance is available to me?

Insurance Inquiries

How do I file a claim?

I have filed a claim. How long will it take to receive the funds?

I have received a check from my insurance company for damages to my home, but Flagstar Bank is a payee on the check. How do I get the check endorsed?

 

Can't find the answer to your question? Call us.
 

General Loan Servicing Support
For general loan servicing and payment assistance, please contact our Customer Service Department at (800) 968-7700, Monday-Friday 7:30 a.m.-8 p.m. or Saturday 7:30 a.m.-4 p.m. ET.

Insurance Claims
For insurance claims assistance, please contact our Insurance Claims Department at (866) 734-8160, Monday-Friday 8:30 a.m.-5 p.m.

Temporary Hardship
If you are experiencing a temporary hardship because you have been impacted by a disaster and are unable to make your current mortgage payment, please contact our loan counselors at (800) 393-4887, Monday-Friday 8:30 a.m.- 9 p.m. ET.

Long-Term Financial Hardship
If you are experiencing a long-term hardship due to a disaster and have questions about a loan modification, payment plans, foreclosure, or other hardship assistance, please contact our loan counselors at (800) 393-4887, Monday-Friday 8:30 a.m.-9 p.m. ET or the single point of contact that has been assigned to your loan

CONTACT
  • (800) 968-7700