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We understand the significant impact natural disasters can have on many of our customers, their families, and communities. We would like to reassure those of you that we are here to help and support you during this difficult time.
General Loan Servicing Support
For general loan servicing and payment assistance, please contact our Customer Service Department at (800) 968-7700, Monday-Friday 7:30 a.m.-8 p.m. or Saturday 7:30 a.m.-4 p.m. ET.
For insurance claims assistance, please contact our Insurance Claims Department at (866) 734-8160, Monday-Friday 8:30 a.m.-5 p.m.
If you are experiencing a temporary hardship because you have been impacted by a disaster and are unable to make your current mortgage payment, please contact our loan counselors at (800) 393-4887, Monday-Friday 8:30 a.m.- 9 p.m. ET.
Long-Term Financial Hardship
If you are experiencing a long-term hardship due to a disaster and have questions about a loan modification, payment plans, foreclosure, or other hardship assistance, please contact our loan counselors at (800) 393-4887, Monday-Friday 8:30 a.m.-9 p.m. ET or the single point of contact that has been assigned to your loan