How do I update my bank account in MyLoans?
Why can't I access my loan information on flagstar.com?
I forgot my username and password for MyLoans. Can you provide this information?
How do I create a new user name?
I'm getting a message telling me that my username already exists for MyLoans. What should I do?
I have changed banks and my banking account information is different. How do I record the new information?
Why am I unable to change my mailing address on MyLoans?
Why does my account show a pending mailing address change on MyLoans?
Payment in MyLoans
How do I make a one-time payment on the MyLoans website?
Can I do a one-time payment and then set up a recurring payment?
How do I set up a recurring payment so that it will not deduct the payment until the next due date?
Why can't I make an additional principal payment in the amount that I choose?
How can I verify that a recurring payment has been set up online?
Why was my online mortgage payment rejected?
If I unintentionally make two payments on MyLoans, can I stop it?
Enhanced Login Security
What is Enhanced Login Security?
How will Enhanced Login Security affect me?
Challenge Questions & Phone Numbers
Can I choose my own challenge questions?
Why am I being asked for my phone number(s)?
What if I forget the answers to my challenge questions for my MyLoans username or password retrieval?
What if I forget the answers to my challenge questions for Enhanced Login Security?
What if I never receive the verification ID?
Will the answers to my challenge questions be case sensitive? Will the answers be recognized if they are close?
I've already set up a hint question and answer to reset my password or retrieve my username. How will this affect these questions? Will they be different?
Logins and Passwords
What if I want to log in to MyLoans from another computer?
Will my current password requirements change as a result of the new security feature?