I have questions regarding my insurance and need to speak with someone.

I have received an insurance bill or cancellation notice and I have an escrow account with Flagstar. What should I do?

I have changed insurance companies. How do I send Flagstar the updated information?

How do I make an insurance claim?

Where do I mail my insurance papers to make sure Flagstar updates its records?

I have received a check from my insurance company for damages to my home, but Flagstar Bank is a payee on the check. How do I get the check endorsed?


How can I waive my private mortgage insurance (PMI)?

What is the process to waive PMI?

Loan-to-value (LTV) requirements:

How is my loan-to-value (LTV) calculated?

Can I make a principal balance reduction to waive PMI?

Can I get a new appraisal to show that I have equity in my home?

Can PMI be waived due to home improvements?

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