Facing Financial Hardships: Mortgage Payment Relief
COVID-19 mortgage payment assistance is available.
Flagstar Bank is committed to helping you during this difficult time. If your ability to pay your mortgage has been impacted by COVID-19, we offer eligible consumers immediate relief by way of a three (3) month forbearance plan.
If your financial hardship is not resolved at the end of the three (3) month period, you may extend your plan in three (3) month increments not to exceed a maximum forbearance period in accordance with investor/insurer guidelines.
For more information about the forbearance process, including requesting, resolving, or extending your forbearance, please visit our COVID-19 Mortgage Forbearance page.
CARES Act:
What you need to know from the CFPB
If you are experiencing difficulty making on-time mortgage payments due to the national coronavirus emergency, forbearance may be an option for you. Forbearance can help consumers get back on their feet during short-term financial difficulty, but there are a few things you need to know and some important decisions you’ll need to make.
Forbearance is when your mortgage servicer, that’s the company that sends your mortgage statement and manages your loan, or lender allows you to pause or reduce your payments for a limited period of time. Forbearance does not erase what you owe. You’ll have to repay any missed or reduced payments in the future. So, if you’re able to keep up with your payments, keep making them.
The types of forbearance available vary by loan type. If your mortgage is backed by the federal government—this includes FHA, VA, USDA, Fannie Mae and Freddie Mac loans—provisions of the recently enacted CARES Act allow you to suspend payments for up to twelve months if you are experiencing financial difficulty due to the impact of the coronavirus on your finances.
Loan servicers may also have forbearance or deferment options for non-government backed or private loans, but the exact options available to you may differ.
Here’s how this works for federally-backed mortgages under the CARES Act. If you are experiencing financial hardship due to the coronavirus pandemic, you have a right to request forbearance for up to one hundred eighty days. You also have the right to request an extension for up to an additional one hundred eighty days. But, you must contact your loan servicer to request this forbearance. There won’t be any additional fees, penalties or interest added to your account. But, your regular interest will still accrue.
Other than telling your servicer that you have a pandemic-related financial hardship, you won’t need to submit additional documentation to qualify for this forbearance.
It’s important to find out what options are available to you. The best place to find that information is from your loan servicer. Look for their contact info on your monthly mortgage statement. Right now, most financial institutions, including mortgage servicers, are experiencing high call volumes, so there may be long wait times to talk to someone on the phone.
Regardless of the type of mortgage you have or how you communicate with your servicer, here are some things to consider.
If you cannot make your mortgage payments, and you are looking to suspend or reduce your payments, you will need to work with your servicer. If you decide to move forward with a forbearance plan, ask your servicer how you will be required to pay back the amount owed after the forbearance period.
Will you owe the entire unpaid amount in a lump sum once the pause period has ended or at the end of the loan term?
Can the loan term be extended so that missed payments are added to the end of your mortgage?
Will your subsequent monthly payments be higher for a period of time to make up the deferred amount?
Finally, be on the lookout for scams and scammers looking to take advantage of consumers affected by coronavirus. You might receive fraudulent calls, emails, text messages or other “offers” to help you reduce or stop your mortgage payments. Make sure you are working directly with your mortgage servicer.
Other important things we are doing to help:
- Flagstar will not assess late fees or pay-by-phone fees for all eligible COVID-19 impacted customers during their forbearance period.
- Flagstar is offering all loss mitigation and other hardship solutions authorized by all investors/insurers (FNMA, FHLMC, HUD, USDA, VA).
- Flagstar strictly adheres to all regulatory requirements, state law, federal law, and investor/insurer guidelines with regard to foreclosure, eviction, and repossesion activity. We continue to monitor all state law, federal law, and investor/insurer guidelines for mortgage relief available to customers.
Visit the CFPB's website to learn more about coronavirus relief options.
If you were experiencing delinquency prior to COVID-19 and require a more permanent loss mitigation solution, please submit a loss mitigation application by following the details provided below regarding financial hardships.
At Flagstar Bank, we understand that unexpected financial hardships can put a strain on even the most carefully managed household budget. If you have recently experienced a financial hardship and can't make your mortgage payment, Flagstar Bank has several financial hardship workout options available that may help you.
A FINANCIAL HARDSHIP COULD INCLUDE:
- Job loss or out-of-state transfer
- Reduction in hours or rate of pay
- Illness or disability affecting you or someone in your immediate family
- Divorce or other marital difficulties
- Being called to active duty as a member of a military reserve unit
To begin a financial hardship workout, you must complete a loss mitigation application. This can be done using either of the options below:
Option 1: Complete the application online through MyLoans. Once you have logged in to MyLoans, navigate to loan services in the upper navigation bar, and select Mortgage Payment Relief in the drop down.
Option 2: Print and complete the Loss Mitigation Application, and submit with any supporting documents through one of the following methods:
- Log in and upload through MyLoans
- Fax to: (866) 234-9845
- Mail to: Flagstar Bank
Loss Mitigation Department
W-110-2
5151 Corporate Drive
Troy, MI 48098
If you have any questions, please call us at (800) 393-4887, Monday-Friday 8:30 a.m.-9 p.m. ET. Or visit the Mortgage Payment Relief section of our FAQs page for answers to frequently asked questions. To find a HUD-approved housing counseling agency, please call HUD at (800) 569-4287 or visit the HUD counseling website.
Common financial hardship options:
How it works: Temporarily suspends all or a portion of your monthly payment, followed by a formal plan using another option listed here to return your account to a current status.
Best used when: Your hardship is expected to be short term in nature, or you know that you will be able to pay a particular amount on a specific future date and continue with your payments from that point forward.
How it works: Adds a portion of past due amounts to your regular monthly payment until your account is current.
Best used when: Your hardship is expected to be short term in nature, and may even be over, and you have the ability to make an increased payment for a short period of time.
How it works: Allows you to sell your home for its current value, even if it is worth less than what you owe.
Best used when: You cannot make any payment but want to avoid foreclosure.
How it works: Makes your payment more affordable by permanently changing one or more of the terms of your original note and mortgage. Delinquent amounts can sometimes be added back into the loan balance.
Best used when: You can afford a reasonable payment that is less than your current payment, and/or you don't have enough cash to bring your loan current.
How it works: Transfers title to the property back to us to satisfy the amount you owe.
Best used when: You cannot make any payment but want to avoid foreclosure, and you have had your home listed for sale for at least 90 days. This option is reserved for the most extreme situations and is subject to investor approval.
Interest on the portion of your loan balance that is greater than the fair market value of the dwelling is not tax deductible for Federal income tax purposes. You should consult a tax advisor for further information regarding the deductibility of interest and charges.
All borrowers are subject to qualification, underwriting approval, lender terms and conditions. Terms, conditions, and rates are subject to change without notice.