MyLoans®: Online Mortgage Servicing Center
Access MyLoans to make online loan payments, view transaction history, review statements, and more.
What best describes you?
MyLoans features & benefits
- Convenient online loan payment options including pay now, one-time future payments, or recurring payments
- View loan information such as due date, balances, interest rate, year-to-date interest and taxes
- Simple one-click setup to secure paperless statements
- Access a full history of your loan and escrow statements
- Create custom preferences, and set alerts and notifications
- User-friendly, responsive web and mobile experience available 24/7 to allow for easy online mortgage payments & mortgage servicing
Secure, fast, & easy payment options
Setup automatic payments online
Pay by mail
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266
Pay by phone1
Pay at nearest branch
Need help with your statement?
Your monthly loan statement is mailed out a few days after your payment posts to your loan account. If you'd prefer to receive electronic statements, you can sign up easily in MyLoans.
Want to know more about your monthly statement? Check out the Mortgage Statement Guide, Consumer Loan Statement Guide, or Home Equity Line Of Credit Statement Guide for additional information.
Ready to get started?
1Making a payment online or by mail is a free service. You can also pay by phone, but please note an additional convenience fee of $15 may apply.
Welcome to the Flagstar Mortgage Servicing & Transfer Center
Award winning servicing tailor-fit for you.
At Flagstar Bank, we know that every customer is different, which is why we take a personalized approach to handling your loan at our mortgage servicing center. We're also a leader in the servicing business—recognized by Fannie Mae as a STAR performer 7 times.1 And with a servicing portfolio that exceeds 1.4 million borrowers representing $346 billion in home loans, we have the knowledge and expertise to ensure the smooth transfer of your loan.
Introducing MyLoans - the way to make your online mortgage payments and so much more.
MyLoans is a secure, fast, and easy way for you to pay your Flagstar Bank loans online at no extra cost to you. Enjoy 24/7 access to all your mortgage servicing needs, including recent loan statements, year-end tax statements, and the ability to create custom preferences and notifications. Please keep in mind that you won't be able to sign up until your loan is fully boarded.
Your first billing statement will be mailed within 10 days of your loan being transferred. If you already had submitted a payment to your original servicer, don't worry — it will be automatically forwarded to Flagstar Bank.
Need more information?
See our FAQ Section
Welcome to Flagstar Bank, your new mortgage servicer.
You’re probably wondering what it means that Flagstar Bank will soon be your mortgage servicer.
Here’s how it affects you and your home mortgage.
Your prior mortgage lender may have already sent you a letter informing you that Flagstar Bank will soon be your mortgage servicer.
That letter will provide you with payment information so that you know when to send your payments to Flagstar Bank and what address to use.
After your mortgage service is transferred, please send all mortgage payments directly to Flagstar Bank. Do not send any further payments to your prior servicer.
To help ensure a smooth transition, you will not be assessed a late fee or negatively reported to any credit agencies for 60 days following your transfer date.
Your transfer date can be found in the transfer letter you will receive from Flagstar.
We will mail your first mortgage billing statement shortly thereafter.
Your statement will provide instructions on how to make your first payment.
After that, regular monthly mortgage statements will be delivered to you.
The easiest and most secure way to manage your mortgage is online through MyLoans. You’ll be able to sign up a few days after your transfer date, where you can enroll in free automatic payments, and paperless statements.
You’ll also have access to a history of billing and tax statements, escrow information, as well as a comprehensive FAQ section that can answer any of your questions about Flagstar.
You’ve invested a lot of time and effort into your home, whether you have recently completed the purchase process or have lived in your home for years. We look forward to being your partner in managing your mortgage.
Sign up to access your account at flagstar.com/myloans.
MyLoans Features & Benefits
- Convenient online loan payment options including pay now, one-time future payments, or recurring payments
- View loan information such as due date, balances, interest rate, year-to-date interest and taxes
- Simple one-click setup to secure paperless statements
- Access a full history of your loan and escrow statements
- Create custom preferences, and set alerts and notifications
- User-friendly, responsive web and mobile experience available 24/7 to allow for easy online mortgage payments & mortgage servicing
We want your loan transition to go smoothly. So we will not charge late fees or report late payments to credit agencies for the first 60 days following the effective date of your loan transfer.
Setup automatic payments online
Pay by mail
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266
Pay by phone2
Pay at nearest branch
Mortgage servicing transfers occur when the servicing of a loan is sold or transferred from one institution to another. The terms of your loan do not change; however, Flagstar will now collect your payments, manage escrow accounts, and provide customer service.
The sale and transfer of mortgages is common in the mortgage industry and is in no way a direct reflection of you or the quality of your loan. The changes affecting you will be your loan number and payment address after the transfer date. You can look your new loan number up here, or find it on the welcome email or Notice of Transfer letter you received.
Please note: Due to the time it takes for systems to update from your previous servicer, your loan information will be recognized by our systems typically within 5 days after the transfer date. For exact timing, please see your Notice of Transfer letter, welcome email, or call (800) 968-7700.
If you currently have an escrow account for your tax and/or insurance payments, they will be transferred to Flagstar and continue to be collected and paid. We typically run our escrow analyses annually based on your property tax payment schedule. Occasionally, the payment of taxes or insurance causes an adjustment in the escrow account balance, and it may be necessary to perform more than one analysis during the year.
It depends on the loan and your previous loan servicer. For many mortgage customers, automatic payments continue for 60 days after the loan is transferred to us, but that’s not always the case.
To make sure your automatic payments continue, sign into MyLoans. There, you can confirm your automatic payments or enter your bank information to set them up with us. You can sign up for MyLoans here.
Yes. As your new servicer, Flagstar is here to ensure a smooth transition to our platform. Regardless of when your forbearance plan period is scheduled to end, we will automatically keep your forbearance protection in place for 90 days after the date of loan transfer.
Of course, you can opt-out of the forbearance at any time, and if your current plan extends beyond that 90-day time period, it will be honored as offered. After your loan has arrived at Flagstar, we will send you a forbearance plan confirmation letter.
Ready to get started?
1Fannie Mae Star Award Performer 2015, 2016, 2017, 2018, 2019, 2020 and 2022.
2Making a payment online or by mail is a free service. You can also pay by phone, but please note an additional convenience fee of $15 may apply.