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Your new online and mobile banking experience is here.

The new Flagstar has arrived! It’s time to enjoy our fresh new look, new energy, and new opportunities. It all starts at flagstar.com.

Let’s get off to a great start.

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Access your account at the new flagstar.com:

For your convenience, you can keep using your same Flagstar or New York Community Bank (NYCB) username and password to log in to flagstar.com.

 

If you bank online at both Flagstar and NYCB, use your NYCB username and password to log in to flagstar.com.

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Using the new Flagstar Mobile Banking1 app:

Flagstar clients: Be sure to replace your current app with the new Flagstar Mobile Banking app. Download it at the App Store or Google Play.2

 

  

 

Former NYCB clients: There is nothing you need to do—your app should have automatically updated to the new Flagstar Mobile Banking app.

 

If you used both the Flagstar and NYCB mobile apps: Your NYCB Mobile app should have updated to the Flagstar Mobile Banking app.

These great tools are included with your online and mobile banking experience.

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My Credit Score

Stay informed about your credit and monitor for fraud.

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Enhanced Card Controls

Manage your travel plans on the go.

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Round Up with FlagstarTM

Save money with this helpful tool.

Featured transition updates.

For your convenience, use the links below to find copies of communications that were sent to you during the transition.

Flagstar Clients:

"What to expect" letter (Flagstar Online Banking User)

"What to expect" letter (Flagstar NYCB Dual Online Banking User)

"What to expect" email (Flagstar Online Banking Users)

"What to expect" email (Flagstar NYCB Dual Online Banking Users)

 

Former NYCB Clients:

"What to expect" email (NYCB Online Banking Users)

Important information for Quicken®, QuickBooks®, and Mint® users.

You will need to set up your account in the new online banking experience at flagstar.com.

Please refer to the appropriate guide for converting your information.

Your questions, answered.

Users only need an activation key if you are a business customer trying to access the Flagstar Corporate Connect app. Personal banking customers should download and log in to Flagstar Mobile Banking.

 

Business customers can retrieve their activation key from Corporate Connect online by going to Menu, then select My Profile and Contact Information.

Your account information, including account nicknames, electronic statements, transaction and statement history, scheduled transfers, and Zelle® and Bill Pay payees and payments (scheduled before Friday, February 16), all transferred over.

  • Important note: Secure messages, alerts, mobile deposit history, and your biometrics did not migrate, nor did any wire transfer payees, pending and scheduled wire transfers, or wire transfer history—you will need to set them up again.
  • Important note for clients who banked at both flagstar.com and myNYCB.com: Your Flagstar and NYCB accounts appear together in the new Flagstar online and mobile banking. Any scheduled and recurring internals transfers you set up within Flagstar online or mobile banking did not transfer to the new banking experience and will need to be set up again. If you have payment services such as Bill Pay and Zelle® set up on the previous NYCB online and mobile banking, they are still connected to your account. There is nothing you need to do.

You may receive two statements for the month of February depending on your statement cycle. Your first statement will be from your last statement date through Friday, February 16. You can view this statement online after Tuesday, February 20, if you have estatements. Otherwise, a paper statement will be mailed to you.

 

You will receive an additional statement for transactions from Saturday, February 17, to your normal statement delivery date.

 

All monthly statements delivered between Tuesday, February 6, and Friday, February 16, can be printed or downloaded until 6 p.m. ET on Friday, February 16, and will then be temporarily unavailable until Sunday, February 25. Going forward, your monthly statement cycle remains the same. If you have an end-of-the-month statement cycle, your statement should be available after Friday, March 1.

 

If you have combined statements online you will see your previous combined statements on your new online and mobile banking. However, all new online statements going forward will not be combined.

Currently, you’ll see a sample check image on mobile deposit transactions, which we are working to remove. Once this issue is resolved, you will continue to see “Descriptive Deposit – Mobile Deposit” and the amount of your mobile deposit. We appreciate your patience while we work to resolve this issue.

If you have any questions, starting Tuesday, February 20, call us at 888-243-6423 Monday through Friday, 8 a.m. - 10 p.m. or Saturday and Sunday 8 a.m. - 5 p.m. ET.

1Not all devices supported. Available for eligible personal and business deposit account customers only.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.