Keeping you informed about COVID-19
At Flagstar Bank, the health and well-being of our customers, employees, and communities is a top priority.
As the country navigates COVID-19, Flagstar is committed to protecting the health and economic wellbeing of our communities. We are working closely with customers whose lives have been disrupted by the pandemic. Flagstar serves individuals, families, businesses, government agencies, and nonprofit organizations. We are part of the community, and we are here for you.
How can we help you?
Banking
As our branch lobbies reopen, the safety of our customers and our employees continues to be our top priority. Like many businesses, we have enhanced our cleaning protocols, installed plexiglass shields, and we wear face protection. We are also monitoring CDC guidelines to make sure we do our part to prevent the spread of COVID-19.
REOPENING FOR BUSINESS
Whenever you are ready to go into a branch, here are a few things you'll need to know for a fast, safe visit:
- Find out if your branch is open. Our branch locator will let you know.
- Wear a face mask inside the branch. If you don’t have a mask with you, we’ll give you a disposable one to wear.
- Talk to a greeter. Just inside the door, a greeter will ask for photo identification and ask you to lower your mask. Then, they will ask a few quick health-screening questions.
- Practice social distancing. Stay at least 6 feet away from others.
- Save time. For a faster visit, fill out your deposit slip or other paperwork ahead of time.
If you are not feeling well or are experiencing fever, cough, or shortness of breath, please stay home so you can take care of yourself.
ADDITIONAL WAYS TO BANK WITH FLAGSTAR
As you consider how best to keep yourself safe, keep in mind the many ways you can access your banking services with us.
- Online and mobile banking to view your account, pay bills, transfer funds, and deposit checks
- Zelle® to send and receive money fast with friends, family, and others you trust
- Branches with drive-up service
- By appointment if your branch has not yet reopened or if you need to access your safe deposit box
- Bank by phone anytime at (888) 248-6423
- 56,000+ Allpoint and Presto ATMs
Help for consumer loan and line of credit customers
Flagstar is offering programs to consumers facing a financial hardship related to family sickness or workplace closures due to COVID-19. These programs apply to unsecured personal loans, vehicle loans, personal lines of credit, overdraft lines of credit, and home equity lines of credit.
Help for mortgage customers
- If you have a mortgage with us and are experiencing a financial hardship, or need temporary mortgage relief, please visit our Facing Financial Hardships page or call us at (800) 393-4887.
- MyLoans is available 24/7 for your mortgage or home equity loan or line of credit – make payments, check balances, view statements and more. Electronic payments via MyLoans or your online bill pay are the safest way to make payments. Information about your loan is also available by calling (800) 968-7700.
- If you have a loan in process, please reach out to your Loan Advisor. We appreciate your patience during these unusual times and your Loan Advisor will continue to keep you updated on the progress of your loan.
Business and commercial
Paycheck Protection Program for business customers
Flagstar has fully participated in the SBA Paycheck Protection Program (PPP), a federal initiative to help businesses keep their workforce employed during COVID-19. Since the program began in April, Flagstar has helped many small businesses and nonprofit organizations secure funding to pay employees and stay current with rent and other payments.
Flagstar is not currently accepting PPP loan applications. We continue to monitor the legislation being developed in Congress and will update this page when new information is available.
The Federal Reserve established the Main Street Lending Program to support lending to small and medium-sized businesses that were in sound financial condition before the onset of COVID-19. Loans under this Program are full-recourse (not forgivable).
Contact your Relationship Manager to learn more. We encourage you to consult with a professional advisor (CPA or business attorney) about whether participating in this Program is right for you.
Access your deposit account(s)
If you are a business or commercial customer, you can access your deposit account(s) via online banking or Treasury Access (Business Banking). You may also reach out to your relationship manager if you have questions about your loan or line of credit.
For additional information about COVID-19 and things you can do to help protect yourself, please visit a trusted source such as the Centers for Disease Control and Prevention at cdc.gov.
1Currency conversion fee may apply to transactions outside the U.S. for AllPoint and Presto! ATMs.