Keeping you informed about COVID-19
At Flagstar, the health and well-being of our customers, employees, and communities is a top priority.
Recently, Michigan Governor Gretchen Whitmer signed a “stay-at-home” order for all Michigan residents. This action follows suit with other states, such as California and Ohio, where Flagstar also has branches. Banks play an essential role in the economy and are not included in these orders. Flagstar supports this decision and all efforts to keep our customers, employees, and communities safe.
At Flagstar, we anticipated this would become necessary and have prepared accordingly. All Flagstar drive-ups remain open, and we continue to offer banking by appointment in all our markets. The vast majority of our workforce is already working remotely, and our operations are running smoothly.
Flagstar has strong capital and strong liquidity and is well-positioned to weather this unprecedented challenge and to help our customers do the same.
We appreciate your business and are committed to assisting you through any disruptions that may arise relating to COVID-19.
Banking
Changes to branch access
For the safety of our customers and employees, we have made the decision to limit interactions in the majority of our branches. These changes support recommendations from the Centers for Disease Control and Prevention and World Health Organization to practice social distancing strategies, while keeping your finances accessible to you at all times.
To help with this transition, we will continue drive-up banking services at locations with drive up access. To find details on branch locations and availability, please use our branch locator.
We also understand that there may be a need to access safe deposit boxes at locations that no longer have in-branch access. You may schedule an appointment to access your location, and a member of our branch team will reach out to coordinate access with you. Appointments for in-branch services are available Monday - Saturday.
Help for consumer checking and savings customers
We understand that these difficult times may present financial hardships. Flagstar is offering select fee waivers for checking and savings account customers.
Help for consumer loan and line of credit customers
Flagstar is offering programs to consumers facing a financial hardship related to family sickness or workplace closures due to COVID-19. These programs apply to unsecured personal loans, vehicle loans, personal lines of credit, overdraft lines of credit, and home equity lines of credit.
Keep in mind the many ways you can access your banking services with us.
- Online and mobile banking access is available 24/7 – check balances, pay bills, transfer funds, deposit checks and more. Telephone banking is also available anytime at (888) 248-6423.
- ATMs are available at most branches, and via free access to over 56,000 Allpoint and Presto ATMs worldwide.1
Mortgages
Help for mortgage customers
- If you have a mortgage with us and are experiencing a financial hardship, or need temporary mortgage relief, please visit our Facing Financial Hardships page or call us at (800) 393-4887.
- MyLoans is available 24/7 for your mortgage or home equity loan or line of credit – make payments, check balances, view statements and more. Electronic payments via MyLoans or your online bill pay are the safest way to make payments. Information about your loan is also available by calling (800) 968-7700.
- If you have a loan in process, please reach out to your Loan Advisor. We appreciate your patience during these unusual times and your Loan Advisor will continue to keep you updated on the progress of your loan.
Business and commercial
If you are a business or commercial customer, you can access your deposit account(s) via online banking or Treasury Access (Business Banking). You may also reach out to your relationship manager if you have questions about your loan or line of credit.
For additional information about COVID-19 and things you can do to help protect yourself, please visit a trusted source such as the Centers for Disease Control and Prevention at cdc.gov.
1Currency conversion fee may apply to transactions outside the U.S. for AllPoint and Presto! ATMs.