As referenced in your Welcome Package, some of the fees associated with your accounts may have changed.  Flagstar is waiving those fees for the first 60 days, but they will still show up on your account, then be reversed by the next day. This is so you can see the fee structure of your accounts, and won’t have any surprises at the end of the 60 day welcome period.

For overdraft, or other fees that Flagstar is waiving due to the disruption and lack of access during conversion, you will see the fees assessed, and then reversed by the next day.  If you have other, third party fees that you incurred as a result of the conversion, please visit your local branch or give us a call at 888-248-6423, and we will make it right.

There are instances in bank acquisitions where the change to bank routing number and account number (if applicable) may result in the check processors inability to recognize the change in the account information.  We are working with all of the processors to resolve this issue on your behalf.
 

In the interim, should this happen to you, please do the following:

1. Ask the merchant to provide you with a receipt for the declined transaction, which will provide you with a declination reason code and number for the check processor that declined the transaction.  Please contact the processor at the number provided and provide them with the following information:  your former Wells routing/account number and Flagstar routing/account number. Information must be provided exactly as it appears on the bottom of the checks from both institutions.

1. If this happens at Wal-Mart or Walgreens in particular, please contact TeleCheck, the processor for both merchants, at (800) 366-2425, and provide them with the same information noted above.

2. Please contact Flagstar and let us know so that we may also reach out to the check processor to continue to press for the issue to be resolved.

Please use your Flagstar Bank Visa Debit card, or any remaining Wells Fargo checks* you may have, in the interim.  Again, we will continue to work with the processors to resolve this issues as quickly as possible, and apologize for any inconvenience.
 

*Please note: remaining Wells Fargo checks may not be used after December 31, 2018.

Flagstar's routing number is: 272471852.

As of the close of business on November 30, 2018, your account and related services automatically moved to Flagstar. If you have accounts that you expected to move that did not, contact Wells Fargo, or visit a Flagstar branch.

We’ve taken great care to match your current accounts to accounts at Flagstar that offer similar features and benefits. To give you time to make sure your account is right for you, we'll waive the monthly maintenance service charge, if applicable, for two months. This waiver also includes the paper statement fee if one normally applies. Refer to your welcome package, mailed to you in early November, for detailed account information.

In most cases, account numbers for deposit accounts will remain the same. If your account number changes, we’ll let you know in advance in a separate, secure mailing prior to November 30.

You should have already received new checks along with instructions for ordering more. Please begin using your new checks Saturday, December 1, 2018. You can use your existing Wells Fargo checks until December 31, 2018.

If you wish to make changes, updates, or additions to the information displayed on your checks, please visit your nearest branch or call us at (888) 248-6423.

Wells Fargo checks written prior to December 31, 2018 that have not yet posted will be processed as usual, though there may be a 1 day delay in their posting to your account, through the end of the year.

Yes, if you have direct deposit of Social Security, payroll, or other regular payments into an account that’s moved to Flagstar, your direct deposit service will continue uninterrupted, though you may experience a delay, with those deposits not showing up until mid-day of the next day, until the depositor updates the routing number (272471852).

You’ll need to re-establish any current automatic transfers between your accounts – both from within Flagstar or with a non-Flagstar bank. You can set these up at a branch, by phone, or online on or after December 3.

No. You must provide the third party with Flagstar’s routing number (272471852). Otherwise, the payment will not be processed properly.

You’ll continue to earn competitive rates on your accounts at Flagstar. Our goal is to keep interest rates the same or similar for your checking, savings and money market accounts. CD rates are fixed for their term and remain the same until maturity.

If you currently have Overdraft Protection for your checking account provided by a savings account (Linked Account) that’s also moving to Flagstar, you’ll continue to have Overdraft Protection after November 30. If your savings account is not moving to Flagstar, your overdraft protection will not continue.

If you have Overdraft Protection from a credit card, personal line of credit or home equity line of credit (HELOC), your Overdraft Protection will not transfer.

If you would like to enroll for Overdraft Protection from a linked Flagstar account or apply for an overdraft line of credit (ODLOC), please visit your local branch on or after December 3.

Your final deposit account statement from Wells Fargo will be mailed to you at the end of November – even if you currently receive a quarterly statement. After December 1, statement cycles may change slightly, meaning statements may be sent on a different day than in the past.

You’ll receive statements for checking, savings, and money market accounts by mail even if you currently receive eStatements. Paper statement fees, if applicable, will be waived for 2 months to give you time to sign up for free eStatements if you wish. You can sign up for eStatements on or after December 3 once you have enrolled in online banking.

Statements will no longer be sent for certificates of deposit (CDs) or IRA CDs. You can always verify your interest rate and interest earned through Flagstar Online Banking, Mobile Banking or Telephone Banking.

All statements will be sent to the primary address we have on file for you. Multiple statements for an account cannot be accommodated.

No. Securely destroy your Wells Fargo card and use your Flagstar Bank card.

You should already have received a Flagstar Bank Debit or ATM card in the mail.  Please remember to activate your card and establish a PIN.

You can use your Flagstar card fee free at any Flagstar ATM, as well as at over 56,000 Allpoint and Presto! ATMs. Visit flagstar.com/locations for the ATM nearest you.

Please remember: If you currently have any payments automatically deducted from your debit card, you’ll need to provide your new Flagstar card information to all billers to avoid interruptions in payment.

If you have issues with your card please visit your nearest branch or call us at 888-248-6423.

After the transition, you can continue to use Wells Fargo online banking for any accounts you have that remain with Wells Fargo. You’ll also be able to access statements and transaction history for up to 90 days through Wells Fargo online banking for accounts moving to Flagstar.

Yes, you can enroll in Flagstar Online Banking December 3 by following the first-time log in process. You can also download the Flagstar Mobile app on the same date.

For your convenience, your bill pay payees and any recurring or scheduled payments will transfer with the exception of eBills.

eBills will not transfer automatically like other bill payees and payments. Please make note of these eBill payment details prior to November 30 so that you can add them to Flagstar Online Bill Pay, beginning December 3.

Please see the following instruction sheets for details on modifying Quicken, QuickBooks, and Mint for Flagstar.

• QuickBooks Online Edition Conversion Instructions
• QuickBooks for Windows Conversion Instructions - Direct Connect
• QuickBooks for Windows Conversion Instructions - Web Connect
• Quicken for Windows Conversion Instructions - Direct Connect
• Quicken for Windows Conversion Instructions - Express Web Connect
• Quicken for Windows Conversion Instructions - Web Connect
• Mint Conversion Instructions

Right now, there are no changes and you should continue to make payments just as you always have. Once your loan or line of credit transfers to Flagstar, your credit limit and Annual Percentage Rate (APR) will remain the same. You’ll be mailed a new account number shortly after December 1, 2018.

If you currently receive a monthly statement, you’ll continue to receive a monthly statement on approximately the same day as today. If you make your payment through an account or online bill payment service at another financial services provider, be sure you use the correct bank payee name and address: Flagstar Bank, PO Box 66023, Dallas, TX 75266-0263.

If you currently have a safe deposit box, everything will remain the same at this time.

Once the transition to Flagstar is completed, all the branches where you bank will be open and operate the same hours and will be staffed by the same friendly bankers you have come to know.

Over the transition weekend, branches will close at 3 p.m. on Friday, November 30 and remain closed until they open to serve you as Flagstar Bank on December 3.

Until the acquisition closes, customer service access will remain unchanged. Continue to call Wells Fargo customer service at (800) 869-3557 to get your banking questions answered.  

Beginning December 3, 2018, please contact Flagstar’s Customer Service Center’s 24-Voice at (888) 248-6423 for automated telephone banking. The first time you call, on or after December 3, follow the prompts to set up your telephone banking PIN.

Customer Service Agents are available for personal assistance, Monday-Friday: 7:30 a.m.-9 p.m. ET, Saturday: 8:30 a.m.-6 p.m. ET.

Accounts belonging to customers at the branches being sold will move to Flagstar Bank after the close of business on November 30, 2018. These account types include:

• Personal checking, savings, money market, and CD accounts
  
• IRA (MMA and CD)
• Business checking, savings, money market, and CD accounts
  

• Unsecured loans and lines of credit
• Lines of credit and loans secured by CD accounts
• Lines of credit secured by other deposit accounts
• Auto, boat, RV, motorcycle, and other vehicle-secured loans
• Business loans and lines of credit

The following types of accounts will remain with Wells Fargo:

• Home loans
• Home equity lines of credit
• Consumer and small business credit cards
• Indirect auto loans (through dealerships)
• Investment and wealth management
• Commercial banking
• Wholesale banking

Wells Fargo and Flagstar Bank are committed to making this transition as smooth as possible.

Flagstar Bank has been reaching out to customers with accounts that they are acquiring to provide more information as this process moves forward. Until the sale is complete, you should continue to bank with Wells Fargo as you normally would.

There will be no changes for accounts that are not being acquired by Flagstar, such as mortgages and credit cards. You can continue to use those accounts as you do today to make transactions and payments.

Flagstar has a long tradition of supporting its communities and fully expects to continue its commitment to good corporate citizenship, a customer-first philosophy, and community reinvestment in the new branch areas where it will operate following this acquisition.

• Customers will have access to the sophisticated products and services of a big bank, with the fast decision-making and high-touch service of a community bank.
• Newly re-designed website (flagstar.com)
• Online, telephone, and mobile banking
• Access to 56,000 free ATMs nationwide through the Allpoint and Presto! network
• Advanced call center support
• Customers will be aligned with a bank that is headquartered in the Midwest and knows the market well.
• Customers will be dealing with a bank that has decades of experience in branch banking and staffs its branches with experienced, knowledgeable bankers dedicated to crafting customized solutions for customers.
• Customers will be associated with a company that is a national leader in mortgage lending.

Yes. You’ll see the Flagstar name and signs at all acquired branches after the close of business on November 30.

Flagstar Bank is making employment offers to all branch team members involved in the sale.

No. Investment and wealth management accounts and advisors will remain with Wells Fargo.

Your account will move to Flagstar Bank because it is located at one of the branches being sold.

Wells Fargo is selling these branches and the accounts opened at these branches. After the transaction closes, your accounts located at one of the branches will move to Flagstar. Other accounts will remain with Wells Fargo, such as home loans and consumer and small business credit cards.

Flagstar Bank and Wells Fargo are both FDIC insured, so you will retain the same FDIC coverage per account.

A $17.7 billion-asset community bank headquartered in Troy, Michigan. Flagstar is a full-service bank with 99 branches in Michigan and eight in California. Its fast-growing commercial banking division has a diversified lending portfolio of commercial and industrial and commercial real estate loans, and an offering that includes working capital financing and loan syndications.

Flagstar operates a number of businesses nationally including home lending, homebuilder financing, equipment financing, and warehouse lending. It has a first-class loan servicing platform that is marketed nationally and a book of business that exceeds 470,000 loans. Flagstar is the third largest savings bank in the country and the 5th largest bank mortgage originator.

• Flagstar has 113 bank branches in Michigan and eight in San Bernardino County, California, along with the 33 Indiana, four Wisconsin, and one Ohio branches.
  
• Nationally, Flagstar operates:
  • A significant wholesale mortgage business of almost 1,800 third-party mortgage originators
  • Ninety-two retail mortgage locations in 31 states.
  • Homebuilder financing
  • Mortgage warehouse lending
  • Equipment financing
  • Financing of mortgage servicing rights
  • 56,000 free ATMs through the Allpoint and Presto! networks

Since 1987.

Flagstar Bank is the principal operating subsidiary of Flagstar Bancorp, Inc., which is a publicly traded company listed on the NYSE under the ticker symbol FBC.