Vision, Guiding Principles, and STAR Values

Vision

To create a one-of-a-kind banking experience grounded in relationships, nurtured through service, and measured by results.

Guiding Principles

• We hire great people and give them the tools to become even better.
• To us, teamwork is a choice. So we choose to remove the "I" to build the "We."
• We believe that banking should always be personal, private, and secure.
• We build products that make sense because we’ve asked, "Does this matter to our customers?"
• Local means everything around here.

STAR Values

Service

The way we communicate with one another and our customers says a lot about Flagstar as a company. We choose to be engaged in our work and committed to helping each other, seeing challenges as inspirations rather than obstacles. We're compelled to do things right the first time—offering the same level of service we expect and appreciate in return.

Trust

We know our customers want substance—not lip service. We're committed to building a culture of mutual respect and transparency where our personal ethics, the caliber of our work, and the integrity we strive to uphold are without compromise.

Accountability

It's imperative that we live up to the commitments we make—to our work, to our customers, to each other. When we give our word, we commit ourselves to taking action. Standing behind what we say and do isn't an option; it's a way of life. And we'll always look for ways to improve what's in place today and plan for tomorrow.

Results

Like any business, the bottom line is important. But we'd rather measure our success by how those numbers are achieved. We can never lose sight of the part we play in our customers' and employees' daily lives, the impact we make in our communities, and the obligations we have to every one of our investors.