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Client Support

Our team is here to provide superior client support—whether at a branch, online, or over the phone.

Contact us

Personal Banking

 

Banking, online, loan, and account support

888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET

 

Telephone banking

888-248-6423

 

Overdrafts, overdraft lines of credit, and Bounce Protection payments

Flagstar Bank
301 West Michigan Avenue, 4-501
Jackson, MI 49201

 

Private Bank

24/7 support: 866-744-5463

Loan and Mortgage

 

Mortgage sales (non-servicing related)

855-372-5626
Monday–Thursday: 9 a.m.–8 p.m. ET
Friday: 9 a.m.–7 p.m. ET
Saturday: 10 a.m.–3 p.m. ET

MyLoans® support

800-968-7700
Outside the US: +1-248-312-6500

 

Business and Commercial

 

Commercial and business banking support

888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET

 

Telephone banking

888-757-1140

 

Treasury management

888-757-1140
Monday–Friday: 8:30 a.m.–5 p.m ET.

 
Commercial loan payments

Flagstar Bank 5151
Corporate Drive, E-203-1
Troy, MI 48098

 

Government and public funds banking

888-254-5417
Monday–Friday: 8 a.m.–4:30 p.m. ET

 

Wholesale lending

866-945-9872
Monday–Friday: 8:30 a.m.–9 p.m. ET

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