Client Support

Personal Banking

Banking, online, loan, and account support

888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET

Telephone banking

888-248-6423

Overdrafts, overdraft lines of credit, and Bounce Protection payments

Flagstar Bank
301 West Michigan Avenue, 4-501
Jackson, MI 49201

Private Bank

24/7 support: 866-744-5463

Loan and Mortgage

Loan servicing and MyLoans^® support

800-968-7700
Outside the US: +1-248-312-6500
Monday–Friday: 7:30 a.m.–8 p.m. ET
Saturday: 7:30 a.m.–4 p.m. ET

24-hour automated loan support

800-968-7700

Home loan financial hardship 

800-393-4887
Monday–Friday: 8:30 a.m.–9 p.m. ET

Mortgage lending

844-451-8720
Monday–Thursday: 9 a.m.–8 p.m. ET
Friday: 9 a.m.–7 p.m. ET
Saturday: 10 a.m.–3 p.m. ET

Construction and personal loans, home equity lines of credit, and mortgage payments

Flagstar Bank
P.O. Box 660263
Dallas, TX 75266-0263

If you believe there is an error (Notice of Error) or if you need additional information (Request for Information) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address: Flagstar Bank, Attn: NOE/RFI, 2B-116, 5151 Corporate Drive, Troy, MI 48098-2639. Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Flagstar of the basis of your Notice of Error or Request for Information.

Business and Commercial

Commercial and business banking support

888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET

Telephone banking

888-757-1140

Treasury management

888-757-1140
Monday–Friday: 8:30 a.m.–5 p.m ET.

Warehouse lending

800-642-0039
Monday–Friday: 8:30 a.m.–9 p.m. ET

Commercial loan payments

Flagstar Bank 5151
Corporate Drive, E-203-1
Troy, MI 48098

Government and public funds banking

888-254-5417
Monday–Friday: 8 a.m.–4:30 p.m. ET

Wholesale lending

866-945-9872
Monday–Friday: 8:30 a.m.–9 p.m. ET