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Client Support

Our team is here to provide superior client support—whether at a branch, online, or over the phone.

How can we help you?

 

Popular topics

Everyday topics and questions

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Take your account with you wherever you go.

 

  

FAQs

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Banking FAQs

Get answers to your questions about debit cards, account changes, overdrafts, transfers, and more.
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New Loan or Mortgage FAQs

Find the answers to your mortgage and loan questions here. These FAQs cover interest rates, refinancing, escrow, and more.
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Online & Mobile Banking FAQs

Learn the basics of online and mobile banking and how to take advantage of features like mobile deposit, Bill Pay, Zelle®, and more. 

Watch and learn

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Online Banking Demos

Learn how to use our online banking tools with these interactive demos. We guide you step by step so you can get to banking.
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Mobile Banking Demos

Learn the basics and all the tips and tricks with these step-by-step interactive demos.

Flagstar Corporate Connect™ Demos

Discover valuable tips and tricks to get the most out of Flagstar Corporate Connect™ through these interactive demos.

Forms

Banking Forms

Find the banking form you need to make updates to your account, opt in or out of services, and more.

Contact us

Personal Banking

 

Banking, online, loan, and account support

888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET

 

Telephone banking

888-248-6423

 

Overdrafts, overdraft lines of credit, and Bounce Protection payments

Flagstar Bank
301 West Michigan Avenue, 4-501
Jackson, MI 49201

 

Private Bank

24/7 support: 866-744-5463

Loan and Mortgage

 

Mortgage sales (non-servicing related)

855-372-5626
Monday–Thursday: 9 a.m.–8 p.m. ET
Friday: 9 a.m.–7 p.m. ET
Saturday: 10 a.m.–3 p.m. ET

MyLoans® support

800-968-7700
Outside the US: +1-248-312-6500

 

Business and Commercial

 

Commercial and business banking support

888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET

 

Telephone banking

888-757-1140

 

Treasury management

888-757-1140
Monday–Friday: 8:30 a.m.–5 p.m ET.

 
Commercial loan payments

Flagstar Bank 5151
Corporate Drive, E-203-1
Troy, MI 48098

 

Government and public funds banking

888-254-5417
Monday–Friday: 8 a.m.–4:30 p.m. ET

 

Wholesale lending

866-945-9872
Monday–Friday: 8:30 a.m.–9 p.m. ET

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2Not all devices supported. Available for eligible personal and business deposit account customers only.

3Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.