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Client Support

Our team is here to provide superior client support—whether at a branch, online, or over the phone.

How can we help you?

FAQs

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Banking FAQs

Get answers to your questions about debit cards, account changes, overdrafts, transfers, and more.

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New Loan or Mortgage FAQs

Find the answers to your mortgage and loan questions here. These FAQs cover interest rates, refinancing, escrow, and more.

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Loan Servicing FAQs

Start here if you have questions about your existing loan or mortgage. We cover MyLoans®, taxes, insurance, loan payoff, and more.

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Online & Mobile Banking FAQs

Learn the basics of online and mobile banking and how to take advantage of features like mobile deposit, Bill Pay, Zelle®, and more. 

Watch and learn

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Online Banking Demos

Learn how to use our online banking tools with these interactive demos. We guide you step by step so you can get to banking.

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Mobile Banking Demos

Learn the basics and all the tips and tricks with these step-by-step interactive demos.

Corporate Connect Demos

Discover valuable tips and tricks to get the most out of Corporate Connect through these interactive demos.

Forms

Banking Forms

Find the banking form you need to make updates to your account, opt in or out of services, and more.

Loan Forms

Download the right form to make a request or change to your loan or mortgage. 

Contact us

Personal Banking

 

Banking, online, loan, and account support

888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET

 

Telephone banking

888-248-6423

 

Overdrafts, overdraft lines of credit, and Bounce Protection payments

Flagstar Bank
301 West Michigan Avenue, 4-501
Jackson, MI 49201

 

Private Bank

24/7 support: 866-744-5463

Loan and Mortgage

 

Loan servicing and MyLoans® support

800-968-7700
Outside the US: +1-248-312-6500
Monday–Friday: 7:30 a.m.–8 p.m. ET
Saturday: 7:30 a.m.–4 p.m. ET

 

24-hour automated loan support

800-968-7700

 

Home loan financial hardship 

800-393-4887
Monday–Friday: 8:30 a.m.–9 p.m. ET

 

Mortgage lending

844-451-8720
Monday–Thursday: 9 a.m.–8 p.m. ET
Friday: 9 a.m.–7 p.m. ET
Saturday: 10 a.m.–3 p.m. ET

 

Construction and personal loans, home equity lines of credit, and mortgage payments

Flagstar Bank
P.O. Box 660263
Dallas, TX 75266-0263

If you believe there is an error (Notice of Error) or if you need additional information (Request for Information) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address: Flagstar Bank, Attn: NOE/RFI, 2B-116, 5151 Corporate Drive, Troy, MI 48098-2639. Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Flagstar of the basis of your Notice of Error or Request for Information.

Business and Commercial

 

Commercial and business banking support

888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET

 

Telephone banking

888-757-1140

 

Treasury management

888-757-1140
Monday–Friday: 8:30 a.m.–5 p.m ET.

 
Warehouse lending

800-642-0039
Monday–Friday: 8:30 a.m.–9 p.m. ET

 

Commercial loan payments

Flagstar Bank 5151
Corporate Drive, E-203-1
Troy, MI 48098

 

Government and public funds banking

888-254-5417
Monday–Friday: 8 a.m.–4:30 p.m. ET

 

Wholesale lending

866-945-9872
Monday–Friday: 8:30 a.m.–9 p.m. ET

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