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Before you go
Call 888-248-6423 and select option 2 for Card Support if your ATM or Flagstar Visa® Debit Card is missing. We will restrict the card from being used and send you a new card.
If you think you simply misplaced your card, you can use Debit Card Controls to put a freeze on it and block unauthorized use. Sign in to Online Banking, select Profile and Settings, then Debit Card Controls.
ATM cards: Flagstar is no longer issuing new ATM cards. A debit card can be provided with limitations placed on it so that it only functions like an ATM card.
Debit cards: Order a new debit card at a branch or call Flagstar Customer Service at 888-248-6423 during regular business hours. It usually takes 7-10 business days to receive your new debit card.
Call 844-576-7254 to activate your card and create a PIN. The new card will have a sticker with this number on it, too.
Outside the U.S., call 248-312-2123 and choose option 2 for Card Support.
Yes, you can use your card in most countries, anywhere Visa is accepted. Before you travel, let us know that you’ll be using your card internationally so we can tell you about any limitations for that country.
You can reach Flagstar Customer Service during regular business hours at 888-248-6423.
Yes, there is a fee to convert U.S. dollars to the currency of the country you’re visiting.
Another fee could come from using an ATM outside our network. Flagstar customers have free access to 56,600+ ATMs in the AllPoint and Presto global networks, so look for their logos to avoid out-of-network fees. (The change of currency fee would still apply outside the U.S.)
Debit Card Controls are a great way to keep up with your account and protect it against fraud. You can sign in to Online or Mobile Banking to customize your controls to your needs.
You can set Debit Card Controls to:
- Stop new transactions
- Decline purchases outside the United States
- Limit the geographic area where your card can be used
- Prevent purchases from certain types of merchants
- Block certain types of transactions, like ATM, online, in-store
- Set a maximum amount per transaction
- You can also set up alerts to receive email or text notifications for:
- Every transaction
- Transactions over an amount you set
- International card use
- Card use at a certain type of merchant
- Certain types of card use (ATM, online, in-store, mail/phone order)
In Online Banking:
- Log in
- Select “Manage Cards” in the main navigation to access Debit Card Controls
In the Flagstar Mobile App:
- Log in
- Select “Cards” on the bottom navigation menu to access Debit Card Controls
Learn how to get the most out of Debit Card Controls by viewing the Online Banking demo or the Mobile App demo.
Credit Card FAQs
Flagstar Credit Cards are issued by First National Bank of Omaha (FNBO®). To find answers to common, everyday credit card questions or to contact them directly visit their website here.
Call us
Debit card support
888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET
Credit card support
888-295-5540
Agents are available to assist you 24/7.
Send us a message
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