Reporting ATM Fraud

If you have lost your ATM card or believe it has been stolen or compromised:

  1. Promptly notify Flagstar Bank at (888) 248-6423 or use our Contact Us form.
  2. Cancel your ATM/Debit card and file a fraud dispute with your institution for any unauthorized transactions.
  3. Visit your local branch to acquire a new card and PIN.
  4. Report the theft of the card to the law enforcement agency in the jurisdiction where the theft occurred.
  5. File a complaint with the Federal Trade Commission or call (877) 438-4338.

Reporting Check Fraud
  1. Visit the nearest branch to report stolen checks or fraudulent accounts.
  2. Place stop payments on any outstanding checks.
  3. Fill out and submit forgery affidavits with your local Flagstar branch. There is no charge for this service.
  4. Close your existing accounts and open new accounts.
  5. Contact your local police department to file a complaint.
  6. Obtain a police report number, along with the officer's name and contact number and return this information to your local banking center.

Reporting Internet and Email Fraud
  1. If you have received a suspicious email, please forward the message to abuse@flagstar.com. This email box should be used only to forward suspicious e-mails to Flagstar Bank for investigation.
  2. If you have replied to a suspicious email, please call us immediately at (888) 248-6423.

If you have specific questions related to e-mail fraud or other types of Internet fraud, please contact us.

Reporting Identity Theft
  1. Contact Flagstar Bank at (888) 248-6423 or any local Flagstar branch.
  2. Order a copy of your credit reports from any of the three credit bureaus:
  3. Contact your local police department to file a complaint. Obtain a police report number, along with the officer's name and contact number.
  4. File a Complaint with the Federal Trade Commission or call (877) 438-4338.
  5. Notify the Social Security Administration at (800) 269-0271 to report that you're a victim of identify theft.
Reporting Mortgage Fraud

If you are a victim of a mortgage fraud scheme:

  • Contact Flagstar Bank's Mortgage Fraud Investigation Unit (MFIU) general mail box at (248) 312-6080, or send an email to auditfraud@flagstar.com. Please include your name, contact information, loan number, and concerns.
  • If you wish to remain anonymous, please contact the MFIU's Anonymous Mortgage Tip Line at (248) 312-1576.
  • Contact your local FBI office.
CONTACT
  • (888) 248-6423