Reporting ATM and debit card fraud
If you have lost your ATM or debit card or believe it has been stolen or compromised:
- Promptly notify us at 888-248-6423.
- Cancel your ATM or debit card and file a fraud dispute with your institution for any unauthorized transactions.
- Visit your local branch to acquire a new card and PIN.
- Report the theft of the card to the law enforcement agency in the jurisdiction where the theft occurred.
- File a complaint with the Federal Trade Commission or call 877-438-4338.
Reporting check fraud
- Visit the nearest branch to report stolen checks or fraudulent accounts.
- Place stop payments on any outstanding checks.
- Fill out and submit the forgery affidavit at your local Flagstar branch. (There is no charge for this service.)
- Close your existing accounts and open new accounts.
- Contact your local police department to file a complaint.
- Obtain a police report number, along with the officer's name and contact number, and return this information to your local banking center.
Reporting internet and email fraud
If you have received a suspicious email, please forward the message to [email protected]. This email box should be used only to forward suspicious emails to Flagstar Bank for investigation.
If you have replied to a suspicious email, please call us immediately at 888-248-6423. If you have specific questions related to email fraud or other types of Internet fraud, please contact us.
Reporting identity theft
Contact Flagstar Bank at 888-248-6423 or any local Flagstar branch. Next, order a copy of your credit reports from any of the three credit bureaus:
Equifax
P.O. Box 740241
Atlanta, Georgia 30374
800-685-1111
equifax.com
Trans Union
P.O. Box 390
Springfield, Pennsylvania 19064
800-888-4213
transunion.com
Experian
P.O. Box 949
Allen, Texas 75013
800-422-4879
experian.com
- Contact your local police department to file a complaint, and obtain a police report number, along with the officer's name and contact number.
- File a complaint with the Federal Trade Commission or call 877-438-4338.
- Notify the Social Security Administration at 800-269-0271 to report that you're a victim of identity theft.
Reporting mortgage fraud
If you are a victim of a mortgage fraud scheme:
- Email Flagstar Bank's Mortgage Fraud Investigation Unit or call 248-312-6080. Please include your name, contact information, loan number, and concerns.
- If you wish to remain anonymous, please contact the Mortgage Fraud Investigation Unit's Anonymous Mortgage Tip Line at 248-312-1576.
- Contact your local FBI office.