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Reporting Fraud

Reporting ATM and debit card fraud

If you have lost your ATM or debit card or believe it has been stolen or compromised:

  • Promptly notify us at 888-248-6423
  • Cancel your ATM or debit card and file a fraud dispute with your institution for any unauthorized transactions. 
  • Visit your local branch to acquire a new card and PIN.
  • Report the theft of the card to the law enforcement agency in the jurisdiction where the theft occurred.
  • File a complaint with the Federal Trade Commission or call 877-438-4338.

Reporting check fraud

  • Visit the nearest branch to report stolen checks or fraudulent accounts.
  • Place stop payments on any outstanding checks.
  • Fill out and submit the forgery affidavit at your local Flagstar branch. (There is no charge for this service.)
  • Close your existing accounts and open new accounts.
  • Contact your local police department to file a complaint.
  • Obtain a police report number, along with the officer's name and contact number, and return this information to your local banking center.

Reporting internet and email fraud

If you have received a suspicious email, please forward the message to [email protected]. This email box should be used only to forward suspicious emails to Flagstar Bank for investigation.

If you have replied to a suspicious email, please call us immediately at 888-248-6423. If you have specific questions related to email fraud or other types of Internet fraud, please contact us.

 

Reporting identity theft

Contact Flagstar Bank at 888-248-6423 or any local Flagstar branch. Next, order a copy of your credit reports from any of the three credit bureaus:

 

Equifax
P.O. Box 740241
Atlanta, Georgia 30374
800-685-1111
equifax.com

 

Trans Union
P.O. Box 390
Springfield, Pennsylvania 19064
800-888-4213
transunion.com

 

Experian
P.O. Box 949
Allen, Texas 75013
800-422-4879
experian.com

 

  • Contact your local police department to file a complaint, and obtain a police report number, along with the officer's name and contact number.
  • File a complaint with the Federal Trade Commission or call 877-438-4338.
  • Notify the Social Security Administration at 800-269-0271 to report that you're a victim of identity theft.

Reporting mortgage fraud

If you are a victim of a mortgage fraud scheme:

  • Email Flagstar Bank's Mortgage Fraud Investigation Unit or call 248-312-6080. Please include your name, contact information, loan number, and concerns.
  • If you wish to remain anonymous, please contact the Mortgage Fraud Investigation Unit's Anonymous Mortgage Tip Line at 248-312-1576.
  • Contact your local FBI office.