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At Flagstar, your private banker is your single point of contact. However, if you need to escalate any concerns, you may contact us at concierge services.
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Support services
Contact concierge services 24 hours a day, seven days a week (except on federal holidays).
Platinum Checking services
866-372-7781
Monday–Friday: 8 a.m.–9 p.m. ET
Saturday: 8 a.m.–5 p.m. ET
