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Private Bank Support

Our team is here to provide superior concierge service and support—whether at a branch, online, or over the phone.

Call us

At Flagstar, your private banker is your single point of contact. However, if you need to escalate any concerns, you may contact us at concierge services.

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Concierge Checking Services

Contact concierge services 24 hours a day, seven days a week (except on federal holidays).

Toll Free: 866-744-5463

International: 646-822-1500

*Please note: We will be closed on Labor Day, September 7th

Platinum Checking Services

Toll Free: 866-372-7781

International: 248-312-2200
Monday–Friday: 8 a.m.–9 p.m. ET
Saturday: 8 a.m.–5 p.m. ET

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