Executive Team


Alessandro P. DiNello

President, Chief Executive Officer

Alessandro (Sandro) DiNello has served as president, CEO, and a director of Flagstar Bank and Flagstar Bancorp since mid-2013. Prior to his current position, he was president and chief administrative officer of Flagstar Bank…


Lee M. Smith

Executive Vice President, Chief Operating Officer

Lee Smith joined Flagstar in May 2013 as chief operating officer. He brings to Flagstar extensive experience in financial management and operations. In his capacity as a partner with MP (Thrift) Global Advisers III, he served as an outside adviser to the Flagstar management team and the compliance committee....


James K. Ciroli

Executive Vice President, Chief Financial Officer

Jim Ciroli is chief financial officer, with responsibility for the accounting, financial planning/forecasting, investor relations, tax, and treasury functions.


Steve Figliuolo

Executive Vice President, Chief Risk Officer

Steve Figliuolo joined Flagstar Bank in June 2014 as chief risk officer. In this role, he is responsible for the governance and corporate oversight of Flagstar’s safety and soundness policies and practices.


Andrew W. Ottaway

Executive Vice President, President of Banking

Andrew W. (Drew) Ottaway joined Flagstar in December 2015 as executive vice president and managing director of Lending. In January 2017, he was named president of the Michigan market, and in July 2018, president of Banking. 


Kristy W. Fercho

Executive Vice President, President of Mortgage

Kristy Fercho joined Flagstar Bank in 2017 as executive vice president and president of Mortgage. In this role, Fercho is responsible for the direction and oversight of all aspects of mortgage and secondary marketing and for the continued expansion of Flagstar’s mortgage business. Flagstar is the nation’s fifth largest bank mortgage originator.


Cynthia M. Myers

Executive Vice President, Chief Human Resources Officer

Cynthia (Cindy) Myers joined Flagstar Bank in January 2014 as chief human resources officer. In this role, she is responsible for Flagstar’s human resource strategies and solutions, including total rewards, organizational development, talent management, recruiting...


Jennifer Charters

Executive Vice President, Chief Information Officer

Jennifer Charters joined Flagstar Bank in June 2018 as executive vice president and chief information officer. In her new position, she is responsible for providing overall executive leadership and strategic direction for the IT organization...


Patrick M. McGuirk

Executive Vice President, General Counsel  

Patrick McGuirk is executive vice president and general counsel, with responsibility for all legal operations, records management, and the corporate secretary function. Working in both private practice and for the federal government, he has over 20 years of banking and financial services-related legal experience.


Brian D.J. Boike

Executive Vice President, Treasurer

Brian Boike joined Flagstar in October 2014 as executive vice president and treasurer. In this role, he is responsible for all treasury activities, including management of the bank's balance sheet...


Paul D. Borja

Executive Vice President, Senior Deputy General Counsel

Paul Borja is executive vice president and senior deputy general counsel of Flagstar Bank. He had served as executive vice president and chief financial officer from 2005 until assuming his current position in August 2014...


Gregg A. Christenson

Executive Vice President, Specialized Servicing

Gregg Christenson is executive vice president and director of Specialized Servicing at Flagstar Bank. As co-leader of the bank’s Servicing line of business, Christenson oversees loan servicing activities related to collections, default operations, and claims...


Ryan Goldberg

Executive Vice President, Director, Retail Banking

Ryan Goldberg joined Flagstar Bank July 2018 as executive vice president and director of Retail Banking. In his new position, he is responsible for Branch Banking, Consumer Finance...


Palmer T. Heenan Jr.

Executive Vice President, Manager, Secondary Marketing

Palmer Heenan was named executive vice president and manager of Secondary Marketing in July 2015. He joined Flagstar in 2009 as capital markets risk manager, developing the bank’s capital markets risk management program and its counterparty risk...


Donna M. Krall

Executive Vice President, Director, Mortgage Fulfillment

Donna Krall is executive vice president and director of Mortgage Fulfillment at Flagstar, where she is responsible for all aspects of origination operations from underwriting and processing to closing and post-closing for Flagstar’s three lending channels—broker...


Thomas R. Kuslits

Executive Vice President, Chief Lending Officer, Commercial Banking

Tom Kuslits joined Flagstar Bank in 2011 and currently serves as executive vice president and chief lending officer for commercial banking. In this role he is responsible for a commercial banking team that has generated a $2 billion portfolio...


Mark Landschulz

Executive Vice President, Director, Performing Servicing

Mark Landschulz joined Flagstar in December 2014 as executive vice president and director of Performing Servicing. In this role he is responsible for the operation and profitable growth of Flagstar’s mortgage businesses relating to the servicing and sub-servicing...


Joseph M. Redoutey

Executive Vice President, Chief Credit Officer

Joseph Redoutey is executive vice president and chief credit officer at Flagstar Bank, a position he has held since 2013. He joined the company in 2011 as senior vice president and regional credit officer for commercial credit risk.


Karen A. Sabatowski

Executive Vice President, Chief Compliance Officer

Karen Sabatowski is executive vice president and chief compliance officer of Flagstar Bank. In this role, she is responsible for establishing standards and processes to ensure that the compliance programs throughout the...


Flagstar Bancorp, Inc. Board of Directors

John D. Lewis
Head of Investment Committee,
Donnelly Penman & Partners
Chairman of the Board
Compensation Committee
Nominating/Corporate Governance Committee

Alessandro P. DiNello
President and Chief Executive Officer,

Flagstar Bancorp, Inc. and Flagstar Bank

Jay J. Hansen
President and Co-founder,
O2 Investment Partners, LLC
Chair, Audit Committee

David J. Matlin
Chief Executive Officer,
MP Thrift Investments, L.P.
Chair, Nominating/Corporate Governance Committee

Bruce E. Nyberg
Financial Services Executive, Retired
Risk Committee

James A. Ovenden

Advance America and

Cash Management Center, Inc.

Audit Committee

Compensation Committee

Peter Schoels
Managing Partner,
MP Global Advisers LLC
Chair, Compensation Committee
Risk Committee

David L. Treadwell

Chair, Risk Committee

Audit Committee

Nominating/Corporate Governance Committee

Jennifer R. Whip
Cambridge One, LLC
Audit Committee
Risk Committee