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Debit Card and ATM Compromise FAQs


ATM/debit card compromises occur when unauthorized individuals gain access to your ATM/debit card information. This typically means that your card number, expiration date and/or PIN may have been manually or electronically captured for the purpose of creating a counterfeit ATM/debit card.

No—it only means that your ATM/Debit card information has potentially been compromised. Your ATM/Debit card is being replaced as a cautionary measure. We recommend that you review your account and report any suspicious or unauthorized transaction to us immediately by calling 888-248-6423. Online banking is a great way to monitor your account activity, and you won’t need to wait for a monthly statement. 

The alerts we receive are only for debit card and ATM numbers and not bank account numbers. It is recommended that you routinely review your bank account activity for any suspicious activity. 

The information encoded on your ATM/debit card pertains to the card number and expiration date. Confidential information such as Social Security numbers, checking account numbers, driver’s license numbers, addresses, and dates of birth are not stored on the card. 

Not necessarily, since each member has a unique card number. If their card has also been compromised, they will receive a letter for their card number.  

You should contact the merchant(s) immediately upon receipt of your replacement card, and provide them with the new card number and expiration date. 

The name of the merchant or processor where the breach occurred is rarely released by Visa.® In very large breaches which affect millions of cardholders, the name is usually made known to consumers.

Call the phone number on the sticker on your new card and follow the prompts for activation. At this time you will also set your PIN. 

It usually takes 3 to 7 business days to receive a new card.

During activation you will be asked to create a PIN for the new card. The PIN can be the same as your previous card.