If you’re both enrolled, the money is sent within minutes.1
All you need is the other person’s U.S. mobile number or email address.1
You can use Zelle® to send and receive money anytime with online and mobile banking.1
It's easy to enroll, and you can start adding people right away. You don't need anyone's bank information—a valid U.S. mobile number or email address will do just fine.1
Use Zelle® to split the check, pay the babysitter, or collect money for a group trip.
Zelle® makes it easy to accept payments from customers or pay eligible vendors and suppliers.2
Use this interactive demo to learn the ins and outs of Zelle®.
You can send, request, or receive money with Zelle®. To get started, log in to Flagstar Online or Mobile Banking and select Send Money With Zelle®.
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit Send. The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review, and hit Request. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Flagstar account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
Keeping your money and information safe is a top priority for Flagstar. When you use Zelle® within our Online or Mobile Banking, your information is protected with the same technology we use to keep your Flagstar account safe.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.1
Since money is sent directly from your Flagstar account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family, and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).
Neither Flagstar nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Some small businesses can receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from our Online or Mobile Banking using just their email address or U.S. mobile number.
Neither Flagstar nor Zelle® offers purchase protection for payments made with Zelle®, so you should only send money to people (and small businesses) you trust.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. If you do not see this option available, please contact us at 888-248-6423 for assistance.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call us at 888-248-6423 so we can help you.
No, Flagstar does not charge any fees to use Zelle® in our mobile app.
Your mobile carrier's messaging and data rates may apply.
You can find a full list of participating banks and credit unions live with Zelle® at zellepay.com.
If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address or U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit card.
Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log in to Flagstar Online or Mobile Banking. In the main menu, select Transfer and Pay. Then, Send money with Zelle®.
Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle®.
To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1
If the small business or consumer you send money to has already enrolled with Zelle® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.
To request money using Zelle® with a small business account, click Send Money with Zelle®, select Request, enter the individual’s email address or U.S. mobile number, confirm the recipient is correct, and tap Request.
If your customer is using Zelle® through their banking app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.
There are a few ways you can encourage your customers to pay you with Zelle®.
Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.
Neither Zelle® nor Flagstar offer purchase protection for payments made with Zelle®.
No, Flagstar does not charge any fees to use Zelle® with a small business account.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. If you do not see this option available, please call us at 888-248-6423 for assistance.
If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending or receiving money to users enrolled in the Zelle® app.
If you sent money to the wrong person, please immediately call us at 888-248-6423 so we can help you.
Keeping your money and information safe is a top priority for Flagstar. When you use Zelle® within Flagstar Online or Mobile Banking, your information is protected with the same technology we use to keep your Flagstar account safe.
Please call Flagstar at 888-248-6423 so we can help you.
You will be able to use Zelle® with a Flagstar business checking or savings account.
Simply log in to Flagstar Online or Mobile Banking and select Send Money with Zelle®. Then, enter an email address or U.S. mobile number to connect to your small business bank account. Important note: If you already use Zelle® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, [email protected] would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.
Whether you use Zelle® with a small business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their banking app don’t need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle® app.1
Please read the updated terms and conditions provided by Flagstar.
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Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
