Flagstar is here to help
Natural disasters can have a significant impact on many of our customers, their families, and their communities. We would like to reassure those of you affected that we are here to help you during this difficult time with emergency relief.
If your home is in a FEMA-disaster area, we have already added you to a list of customers who:
- Are eligible for enrollment in a 90-day Disaster Relief Program—permitting three months of payment flexibility following the disaster declaration date and offering repayment solutions for those who cannot make up the payments during the impacted period. Please review the Disaster Relief Program Section for additional information.
- Will not be charged any late fees for 90 days.
- Will not have negative credit information reported to the credit bureaus for 90 days, ensuring your credit score won’t be affected by your missed payments.
Disaster Relief Program
Flagstar has a special, no-paperwork Disaster Relief Program that will offer you payment flexibility following the disaster declaration date and will help you manage the payments that will be due at the end of the 90-day period. If you choose to opt-in to the program, we will work with you on establishing a repayment plan and review all additional options. This includes financial hardship relief and many loan modification options that could potentially include term extensions, interest rate adjustments, and payment relief.
Hurricane Relief Program
Affected by a hurricane? Visit Hurricane Helene | FEMA.gov to learn about assistance programs.
Learn More
You can find more information regarding federal disaster assistance online at disasterassistance.gov or by calling 800-621-FEMA (3362) or 800-462-7585 for people with speech disabilities or hearing loss (TTY).
Additional information from the Department of Housing and Urban Development can be found online at hud.gov.