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Banking, online, and loan support
Get questions answered about your accounts, as well as online and mobile banking.
888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET
24-hour self-service telephone banking
Manage your account 24/7 through an automated phone system—anytime, anywhere.
Mortgage sales (non-servicing related)
855-372-5626
Monday–Thursday: 9 a.m.–8 p.m. ET
Friday: 9 a.m.–7 p.m. ET
Saturday: 10 a.m.–3 p.m. ET
MyLoans® support
800-968-7700
Outside the US: +1-248-312-6500
Wealth Services
888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET
Support services
Contact concierge services 24 hours a day, seven days a week (except on federal holidays).
Platinum Checking services
866-372-7781
Monday–Friday: 8 a.m.–9 p.m. ET
Saturday: 8 a.m.–5 p.m. ET
Clients using Online Banking should use the following support numbers.
Banking, online, and loan support
Get questions answered about your accounts, as well as online and mobile banking.
888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET
24-hour self-service telephone banking
Manage your account 24/7 through an automated phone system—anytime, anywhere.
Clients using Flagstar Corporate Connect™ should use the following support numbers.
Banking, Flagstar Corporate Connect™, and Commercial loan support
Get questions answered about your accounts, as well as Flagstar Corporate Connect™.
888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET
24-hour self-service telephone banking
Manage your account 24/7 through an automated phone system—anytime, anywhere.
Treasury management
Our treasury management team is here to support your business with day-to-day cash flow management, payment processing, and risk mitigation.
888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET
Banking support
Our commercial banking support team is here to assist with business accounts, loans, cash management, and payment solutions
888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET
Platinum Checking services
866-372-7781
Monday–Friday: 8 a.m.–9 p.m. ET
Saturday: 8 a.m.–5 p.m. ET
Telephone banking
Access your account anytime with our 24/7 automated telephone banking—check balances, transfer funds, and manage your finances securely by phone.
Treasury management
Need help with payments, receivables, or cash flow? Our commercial treasury management support team is here to assist with all your treasury service needs.
888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET
Government and public funds banking
Our government and public funds support team is here to assist with account services, fund management, and banking solutions for public entities.
888-254-5417
Monday–Friday: 8 a.m.–4:30 p.m. ET
Wholesale lending
Our wholesale lending support team is here to help with loan servicing, credit facilities, and financing solutions tailored for large-scale borrowers.
866-945-9872
Monday–Friday: 8:30 a.m.–9 p.m. ET
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