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New possibilities are here.

It’s official—we’re serving all our clients under the Flagstar name. We’re so glad to have you with us!

Let’s get off to a great start

Personal and Business Banking

Keep banking the way you always have. You can now visit nearly 400 branch locations for solutions and services tailored to your needs.

Online and Mobile Banking

Experience enhanced online and mobile banking features.

Online and mobile banking

Business online and mobile banking

Mortgage Loans

Let us help you sort through the options to find the right loan for your family and finances.

Expanded ATM Network

Enjoy free1 access to more than 56,000 ATMs: Flagstar ATMs and the Allpoint and Presto! ATM networks. Find an ATM near you.

Download the new Flagstar Mobile Banking2 app

Flagstar clients: Be sure to replace your current app with the new Flagstar Mobile Banking app. Download it at the App Store or Google Play.3

  

 

Former NYCB clients: There is nothing you need to do—your app should have automatically updated to the new Flagstar Mobile Banking app.

Your questions, answered

Yes. Check out the details below regarding what stayed the same and what changed:

 

Personal Accounts

  • Keep using your same checks, loan servicing platforms, credit and debit cards (we’ll issue new debit cards later this year), and investment and insurance products.4
  • Your bank account numbers, account features, and benefits stayed the same.
  • Electronic statements, account history, and any transfers or payments scheduled before Friday, February 16, automatically transitioned.
  • Although some accounts were renamed, your account nicknames stayed the same.
  • Log in to the new online banking experience on flagstar.com and download the Flagstar Mobile Banking2 app.

  

 

Business Accounts

  • Your account numbers, routing numbers, debit cards (we’ll issue new debit cards later this year), checks, loan servicing platforms, direct deposits, automatic withdrawals, and investment and insurance products4 stayed the same.
  • Electronic statements, account history, and any transfers or payments scheduled before Friday, February 16, automatically transitioned.
  • Although some business accounts were renamed, your account nicknames stayed the same.
  • Your current online banking services transferred to a new streamlined platform called Flagstar Corporate ConnectTM.

Personal Accounts

Business Accounts

Users only need an activation key if you are a business customer trying to access the Flagstar Corporate Connect app. Personal banking customers should download and log in to Flagstar Mobile Banking.

 

Business customers can retrieve their activation key from Corporate Connect online by going to Menu, then select My Profile and Contact Information.

You may see changes to the order in which we post your transactions and the way we make funds available to you, and we increased the limits to your ATM and debit card transactions. 

 

Also, Flagstar will process transactions on business days, Monday through Friday. Transactions made during the weekend will be processed on the following Monday (or Tuesday if Monday is a holiday). These changes were detailed in the Agreements you received in your December statement.

You may receive two statements for the month of February depending on your statement cycle. Your first statement will be from your last statement date through Friday, February 16. You can view this statement online after Tuesday, February 20, if you have estatements. Otherwise, a paper statement will be mailed to you.

 

You will receive an additional statement for transactions from Saturday, February 17, to your normal statement delivery date.

 

All monthly statements delivered between Tuesday, February 6, and Friday, February 16, can be printed or downloaded until 6 p.m. ET on Friday, February 16, and will then be temporarily unavailable until Sunday, February 25. Going forward your monthly statement cycle remains the same. If you have an end-of-the-month statement cycle, your statement should be available after Friday, March 1.

 

If you have combined statements online, you will see your previous combined statements on your new online and mobile banking. However, all new online statements going forward will not be combined.

We're excited to bring you enhanced online and mobile banking features, including the new Flagstar Mobile Banking app and expanded telephone support service hours.

  • For personal banking: call 888-248-6423 Monday–Friday 8 a.m.–10 p.m. ET, and Saturday–Sunday 8 a.m.–5 p.m. ET.
  • For commercial banking: call 888-757-1140 Monday–Friday 8 a.m.–8 p.m. ET, and Saturday 8 a.m.–5 p.m. ET.

Yes. You will see the same friendly faces and helpful bankers, and you can count on the same exceptional service as always.  

Your experience did not change. Your mortgage and loan terms, as well as how you manage payments and review your statements remained the same. Plus, you can always count on our dedication to great service.

You can now bank at all Flagstar branches in almost 400 branch locations across metro New York, New Jersey, Florida, Arizona, Michigan, Indiana, California, Wisconsin, and Ohio. To find a location near you, use our branch locator.

 

You can continue to use the same branches, accounts, and services—they’ll just have our new look. As a reminder, you can access any Flagstar ATM, free, as well as ATMs in the Allpoint and Presto! network using your existing debit card. To find an ATM near you, click here.

Our routing number is 226071004.

 

Note: If you have existing transactions that use a previous routing number, they will continue to be processed as usual. This includes checks, direct deposit, automatic withdrawals, etc.

 

The next time you order checks, please use the routing number above.

Please update the bank name to Flagstar Bank when sending your payments. There’s no change to our address:  

Flagstar Bank

PO BOX 75114

Chicago IL 60675-5114

 

If you use a bill payment service, please ensure the name has been updated as shown above. The address and Routing Transit Number remain the same.

Currency conversion fee may apply to transaction outside U.S.

2Not all devices supported. Available for eligible personal and business deposit account customers only.

3Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google In

4 Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC).  Insurance products are offered through LPL or its licensed affiliates. Flagstar Bank, N.A. and Flagstar Wealth Services are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Flagstar Wealth Services, and may also be employees of Flagstar Bank, N.A.  These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, Flagstar Bank, N.A. or Flagstar Wealth Services.

Securities and insurance offered through LPL or its affiliates are:

  • Not Insured by FDIC or Any Other Government Agency
  • Not Bank Guaranteed
  • Not Bank Deposits or Obligations
  • May Lose Value