Personal Accounts
(800) 642-0039
outside the US: 1-248-312-2450

Commercial/Business Banking Support
(888) 324-4100

Loan Servicing/MyLoans Support
(800) 968-7700
outside the US: 1-248-312-6500

24-Hour Telephone Banking
(888) 248-6423

Branch Information
ATM/Branch Locator
Holiday Schedule

Personal Banking

 
Personal Banking, including
Online, Loan, and Account Support

(800) 642-0039
Monday-Friday: 7:30 a.m. to 9 p.m.
Saturday: 8:30 a.m. to 6 p.m.
Sunday: noon to 4 p.m. ET

Account Security
If you've received a suspicious email, please forward the message to abuse@flagstar.com.
This email box should be used only to forward suspicious emails to Flagstar Bank for investigation.

 
Overdraft Lines of Credit Payments
Flagstar Bank
301 West Michigan Avenue, MS 4-501
Jackson, MI 49201

Deposits and/or Bounce Protection Payments:

301 West Michigan Avenue, MS 4-313
Jackson, MI 49201

Loan Support

 
Loan Servicing/MyLoans Support
(800) 968-7700
Monday-Friday: 7:30 a.m. to 8 p.m.
Saturday: 7:30 a.m. to 4 p.m. ET

Home Loan Financial Hardship Questions/Issues
(800) 393-4887
Monday-Friday: 8:30 a.m. to 7 p.m. ET

Home Loan Lending
(855) 372-5626
Monday-Friday: 8:30 a.m. to 8 p.m.
Saturday: 9 a.m. to 5 p.m. ET
Begin a Quote

 

Construction, Personal Loans, Home Equity Lines of Credit, and Mortgage Payments
Flagstar Bank
Box 371891
Pittsburgh, PA 15250

For Overnight Payments on Mortgage and Personal Loans Only
Flagstar Bank
ATTN: Retail Lockbox 371891
500 Ross Street, Room 154-470
Pittsburgh, PA 15262

Notice of Error (NOE) or Request for Information (RFI) – If you believe there is an error (“Notice of Error”) or if you need additional information (“Request for Information”) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address: Flagstar Bank, Attn: NOE/RFI, Mail Stop 2B-116, 5151 Corporate Drive, Troy, MI 48098-2639. Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Flagstar of the basis of your Notice of Error or Request for Information.

Business and Commercial Support

 
Commercial/Business Banking Support
(888) 324-4100
Monday-Friday: 7:30 a.m. to 9 p.m.
Saturday: 8:30 a.m. to 6 p.m.
Sunday: noon to 4 p.m. ET

Wholesale Lending
(866) 945-9872
Monday-Friday: 8:30 a.m. to 9 p.m. ET

 
Commercial Loan Payments
Flagstar Bank
5151 Corporate Drive, MS E-203-1
Troy, MI 48098

Government Banking

 
Government/Public Funds Banking
(888) 254-5417
Monday-Friday: 8 a.m. to 4:30 p.m. ET